Customer supportCustomer support

“I work as a customer support and _retention specialist focused on special orders. Day to_ day, I handle at-risk customers and complex orders that don’t fit the normal flow — custom items, bulk orders, billing fixes. I de-escalate, fix the issue, and add notes so it doesn’t happen again. I also document processes so the team stays consistent. My goal is simple: keep the customer, keep the order accurate, and keep AHT low.”