Virtual Assistant |Healthcare VA | Customer ServiceVirtual Assistant |Healthcare VA | Customer Service

Key Achievements:

Provide high-touch personal and administrative assistance for members across healthcare, travel, household services, billing, insurance, events, reservations, and general life administration. Coordinate appointments, reservations, repairs, service requests, vendors, transportation, travel logistics, and other time-sensitive tasks from research through follow-up and completion. Use ChatGPT and AI-assisted workflows, including Billy, to organize requests, develop action plans, research solutions, coordinate execution, and communicate status updates. Conduct detailed online research across provider, vendor, hotel, airline, real-estate, government, healthcare, insurance, and service portals to identify pricing, availability, policies, eligibility, and next steps. Communicate with medical offices, insurance companies, billing departments, hotels, airlines, contractors, repair companies, restaurants, and other service providers by phone, email, SMS, voicemail, and online portals. Support healthcare-related administration including specialist scheduling, provider/network research, insurance and benefits inquiries, claims and billing follow-up, refunds, authorizations, and appointment coordination. Coordinate household and property-related services by researching vendors, comparing options, gathering quotes and availability, scheduling repairs/services, and tracking outstanding issues. Manage travel and hospitality requests using reservation, lodging, transportation, and travel platforms while accounting for detailed member preferences and requirements. Maintain accurate records of deadlines, appointments, pricing, confirmations, authorizations, vendor responses, member preferences, and outstanding actions while protecting confidential information. Follow established verification, approval, payment, privacy, documentation, quality-control, and escalation procedures to ensure accurate task completion.

Key Achievements:

Provided frontline support for pharmacy benefits inquiries, ensuring accurate information and timely resolution for members and providers. Collaborated with internal teams to troubleshoot technical issues and streamline back office operations Maintained detailed documentation and compliance with healthcare regulations and company policies.

Key Achievements:

Provided Tier 1 technical assistance for Comcast customers, resolving issues related to internet, cable, and phone services, Guided users through troubleshooting steps for hardware and software concerns, including modem resets, connectivity problems, and service outages Documented cases accurately and escalated complex issues to higher-level support when needed.

Key Achievements:

Supported US payroll processing, benefits, and tax-related administrative activities using Gusto. Handled confidential employee and payroll information with accuracy and attention to detail and assisted with payroll inquiries.

Key Achievements:

Handled inbound and outbound calls, emails, service requests, and customer escalations. • Assisted with billing concerns, account inquiries, and service-related issues. • Scheduled customer appointments and coordinated requests efficiently. • Managed customer concerns through phone and email while providing timely and professional support. • Coordinated with internal teams to resolve escalated issues and service requests. • Maintained accurate customer records and followed established processes and procedures.

Key Achievements:

Provided customer service support through CRM and operational processes. Handled customer concerns and assisted with service-related inquiries. Used CRM systems to document and manage customer interactions. Followed established procedures to resolve concerns and provide appropriate assistance. Maintained accurate customer information and documentation. Collaborated with internal teams to support efficient customer service operations.

Key Achievements:

Customer Service handled multiple line of business in assisting customer’s inquiry while maintaining my Key Performance Indicator until the end of contract. Achieved positive results in my areas of opportunities. Hnadling billing, new order, refunds and etc

Key Achievements:

Ordering shop receiving inbound calls for 1 month contract