Virtual Assistant |Healthcare VA | Customer ServiceVirtual Assistant |Healthcare VA | Customer Service

Job Responsibilities:

Provide high-touch personal and administrative assistance for members across healthcare, travel, household services, billing, insurance, events, reservations, and general life administration. Coordinate appointments, reservations, repairs, service requests, vendors, transportation, travel logistics, and other time-sensitive tasks from research through follow-up and completion. Use ChatGPT and AI-a... more...

Job Responsibilities:

Provided frontline support for pharmacy benefits inquiries, ensuring accurate information and timely resolution for members and providers. Collaborated with internal teams to troubleshoot technical issues and streamline back office operations Maintained detailed documentation and compliance with healthcare regulations and company policies.

Job Responsibilities:

Provided Tier 1 technical assistance for Comcast customers, resolving issues related to internet, cable, and phone services, Guided users through troubleshooting steps for hardware and software concerns, including modem resets, connectivity problems, and service outages Documented cases accurately and escalated complex issues to higher-level support when needed.

Job Responsibilities:

Supported US payroll processing, benefits, and tax-related administrative activities using Gusto. Handled confidential employee and payroll information with accuracy and attention to detail and assisted with payroll inquiries.

Job Responsibilities:

Handled inbound and outbound calls, emails, service requests, and customer escalations. • Assisted with billing concerns, account inquiries, and service-related issues. • Scheduled customer appointments and coordinated requests efficiently. • Managed customer concerns through phone and email while providing timely and professional support. • Coordinated with internal teams to resolve escalated iss... more...

Job Responsibilities:

Provided customer service support through CRM and operational processes. Handled customer concerns and assisted with service-related inquiries. Used CRM systems to document and manage customer interactions. Followed established procedures to resolve concerns and provide appropriate assistance. Maintained accurate customer information and documentation. Collaborated with internal teams to... more...

Job Responsibilities:

Customer Service handled multiple line of business in assisting customer’s inquiry while maintaining my Key Performance Indicator until the end of contract. Achieved positive results in my areas of opportunities. Hnadling billing, new order, refunds and etc

Job Responsibilities:

Ordering shop receiving inbound calls for 1 month contract