Virtual technical support & AI AutomationVirtual technical support & AI Automation
Ken
$700
per month
($4/hour)
Profile Description
I help businesses work smarter by streamlining CRM systems, automating repetitive workflows, and improving day-to-day operations. From connecting tools and organizing customer data to building efficient processes with AI and automation, I turn time-consuming tasks into smoother systems. My goal is to save you time, reduce errors, improve productivity, and give you more freedom to focus on serving customers and growing your business.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Virtual Assistance & Admin
Work Experience
Network Administrator
Konnect Solutions
Jan 2023 - Present
Key Achievements:
Provide responsive support to staff and customers, resolving connectivity, account, and device issues and communicating progress through to resolution. Manage user accounts, permissions, and security controls; maintain accurate records of configuration changes. Prepare technical reports and documentation to support consistent processes and smooth handovers. Recognised for efficient and responsive support.
Network Executive
Qwetu Internet
Jan 2020 - Dec 2022
Key Achievements:
Administered users and devices while keeping documentation and reports current. Communicated technical updates clearly across teams and supported users with technical issues. Introduced a security framework that reduced identified business risks. Commended for prompt and effective support.
ICT Support Officer
Royal Media Services
Sep 2018 - Sep 2019
Key Achievements:
Supported radio and television staff in a fast-paced environment, resolving issues quickly, including during live broadcasts. Trained colleagues on the sales-order processing system and helped set up new departments, including HR systems.
Quick Stats
Education
Certificate
Jomo Kenyatta University of Agriculture & Technology
2015 - 2017