Virtual Assistant/ Digital marketerVirtual Assistant/ Digital marketer

Job Responsibilities:

Developed and implemented strategic marketing campaigns that increased property inquiries and online engagement by 40%. Managed digital channels, including social media, email marketing, and paid advertising, to generate high-quality leads. Coordinated marketing efforts with sales teams to drive conversions and ensure alignment with company objectives. Analyzed campaign performance and market tren... more...

Job Responsibilities:

Built warm and professional rapport with customers via phone, email, and live chat while assisting with hotel bookings across Canada and the U.S.A Resolved booking-related issues and technical inquiries by identifying customer needs and providing timely solutions. Increased team customer satisfaction scores by 20% through active listening and clarifying booking needs.

Job Responsibilities:

Built warm rapport through phone, email, and live chat to ensure high customer satisfaction. Resolved technical issues efficiently, consistently achieving timely first-contact resolution. Handled over 50 inbound and outbound calls daily with an average handling time of 6 minutes. Improved First Call Resolution (FCR) rates, earning a quality analysis rating of over 90%.