Monica

Virtual Assistant

Monica

800/mo
Zamboanga, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Communication-focused Computer Science graduate (Dean's List, 2022–2026) with call center experience in customer service and phone-based support. Skilled at handling high call volumes, following scripts accurately, staying composed and courteous with every kind of respondent, and recording responses with precision. Clear, professional speaking voice, strong attention to detail, and a reliable remote work setup.

Top Skills

Google Sheets (Advanced) · 4 yearsExcel (Advanced) · 3 yearsData Entry · 2 yearsResearch & Information Gathering · 2 yearsAsana · <1 year

Skills & Expertise

AI & Automation

GitHub CopilotBeginner
Data LabelingBeginner

Content & Writing

Blog WritingBeginner
Creative WritingBeginner
Email CopywritingBeginner
ScriptwritingBeginner
SEO Content WritingBeginner
Technical WritingBeginner

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Email SupportBeginner
Technical SupportBeginner
LiveChatBeginner

Data & Analytics

Google Sheets (Advanced)Advanced
Excel (Advanced)Advanced
Python (Pandas/NumPy)Beginner
SQLBeginner

Design & Creative

User ResearchBeginner
CanvaBeginner
CapCutBeginner

E-commerce & Marketplace

Order ProcessingBeginner
WordPressBeginner
Inventory ManagementBeginner

Marketing & Growth

SEO (Technical & Content)Beginner
GoHighLevelBeginner
ChatGPT for MarketingBeginner
Email MarketingBeginner

Sales & Business Development

Lead GenerationBeginner
SalesforceBeginner

Software Development

Python (Django/FastAPI)Beginner
MySQLBeginner

Virtual Assistance & Admin

Data EntryIntermediate
Research & Information GatheringIntermediate
Calendar ManagementBeginner
Email ManagementBeginner
Document ManagementBeginner
Personal Assistant ServicesBeginner
Monday.comBeginner
NotionBeginner
TrelloBeginner
AsanaBeginner

Work Experience

Customer Service Representative

VXI Global Holdings

Jul 2024 - Jan 2025

Key Achievements:

Supported customers by phone, email, and chat in a high-volume, deadline-driven call center, resolving billing and order-related concerns. Also maintained accurate call documentation and records while multitasking across multiple channels.

Phone SupportTechnical WritingEmail SupportLive Chat SupportTechnical SupportLiveChatExcel (Advanced)Order ProcessingUser ResearchInventory ManagementSalesforceData EntryDocument ManagementEmail Management

Quick Stats

Age24 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationNot verified
Portfolio
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Certifications

PCAP – Programming Essentials in Python
Linux Essentials
CCNAv7: Introduction to Networking