Virtual Assistant - Social Media and Community ManagementVirtual Assistant - Social Media and Community Management

Key Achievements:

Managed social media marketing for property listings, including content creation and posting Handled buyer outreach, inquiry responses, and scheduling of property tripping and presentations Shared property details and home loan requirements to support informed buyer decisions Checked property titles and documentation prior to listing and promotion Coordinated listing approvals and posting across platforms

Key Achievements:

Owned end-to-end social media strategy and content management, including planning, posting, and audience engagement Played a key role in scaling a virtual assistant agency by organizing systems and workflows Created and documented SOPs to support efficient, repeatable processes Conducted lead research and qualification to support outreach and sales initiatives Provided operational and administrative support across internal teams, ensuring smooth coordination Assisted with applicant screening and internal documentation to support team growth

Key Achievements:

Supported brand growth by managing social media activity, audience engagement, and inbox communications Drove lead generation efforts through targeted direct messaging and consistent follow-up Designed and delivered a branded ebook product from draft to final layout Assisted with webpage setup and updates to support digital products and marketing initiatives Streamlined administrative workflows by organizing files, managing communications, and tracking tasks Delivered ongoing virtual support that improved organization, responsiveness, and day-to-day business flow

Key Achievements:

Drove client acquisition through targeted lead research and Instagram outreach Owned lead nurturing workflows, including messaging, follow-ups, and relationship management Qualified leads and scheduled sales calls to maintain a steady pipeline of booked appointments Tracked leads, performance metrics, and outreach activity with accuracy and consistency Managed outreach automation and lead workflows in FlowChat to improve efficiency and scale Trained team members on lead management tools and standardized outreach processes

Key Achievements:

• Managed end-to-end e-commerce operations, including product listings, inventory tracking, order processing, and fulfillment coordination • Handled daily customer service inquiries across messaging and email, ensuring timely responses and issue resolution • Processed and monitored online orders, managed shipping updates, and addressed order concerns such as delays or product questions • Optimized product listings with clear descriptions, pricing updates, and visuals to improve visibility and conversions • Managed social media accounts, creating and posting marketing content to support product launches and promotions • Tracked sales activity and customer feedback to support operational improvements and better customer experience

Key Achievements:

• Processed fuel requests for Shell Aviation clients, ensuring accurate and timely order fulfillment • Managed high-volume inbox, responding to 30–50 client emails daily with accuracy and professionalism • Handled urgent and emergency fuel requests via phone, coordinating closely with the aviation operations team to ensure smooth and immediate assistance • Resolved invoice discrepancies and addressed complex client inquiries through email and phone support • Maintained clear communication across teams to support time-sensitive aviation operations