Customer Service Representative/ Virtual AssistantCustomer Service Representative/ Virtual Assistant
Mitchelle
$800
per month
($5/hour)
Profile Description
With over 10 years of experience in the BPO industry, I have developed strong skills in customer service, technical support, virtual assistance, appointment setting, and e-commerce management. Throughout my career, I handled billing concerns for customer service accounts, assisted customers with flight, hotel, and car reservations, and provided technical support for telecom services including internet, phone, and cable troubleshooting. I also worked as a Virtual Assistant handling Shopify and O...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Virtual Assistance & Admin
Sales & Business Development
Work Experience
CSR/Inbound Sales
XF Agencija Limited (Nooro/Lunavia)
Dec 2024 - Apr 2026
Key Achievements:
- Answering inbound Sales and doing outbound - Assisting about their account inquiry - Recovering leads every day from CRM - Converting to sales as possible
Customer Service
IQOR
Sep 2023 - Mar 2024
Key Achievements:
- Assisting customer with their account concern and inquiries - Setting up promise to pay - Processing payments - Doing upsell or adding products that can help the customer - Checking account status - Providing assistance to any customer’s concern