Virtual Assistant, Appointment SetterVirtual Assistant, Appointment Setter
Miguel
ID Verified$1,400
per month
($8/hour)
Profile Description
I bring a unique combination of skills, including customer service and sales, and a proven track record in my experience in the past 11 years. My ability to analyze and to do critical thinking skills has consistently contributed to successful outcomes in my previous roles. Additionally, my adaptability, collaborative approach, and passion for customer service and sales industry make me well-suited for this position. I am results-oriented, as evidenced by starting as an agent becoming a team lead...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Specialized Skills
Virtual Assistance & Admin
Sales & Business Development
Customer Success
Work Experience
Appointment Setter
My Care Connectors Medical Group
Sep 2024 - Apr 2026
Key Achievements:
Set and managed appointments for a U.S.-based health insurance client. Handled outbound calls, lead qualification, and CRM updating. Maintained high conversion and follow-up rate, ensuring client satisfaction.
Senior Process Executive
Cognizant Philippines
Apr 2024 - Sep 2024
Key Achievements:
Handled transaction processing and ensured accuracy and compliance. Collaborated cross-functionally to meet team goals and SLA metrics.
Lead Associate
WNS Gobal Services
Oct 2022 - Jan 2024
Key Achievements:
Developed sales strategies and generated leads for business growth. Maintained strong client relationships and managed key accounts.
Team Leader
24/7 Intouch
Sep 2021 - Sep 2022
Key Achievements:
Led a high-performing team, improved productivity through coaching and performance tracking. Coordinated with upper management to align goals and resolve challenges.
Team Leader
VXI Global holdings B.V.
Apr 2015 - Aug 2021
Key Achievements:
Managed and coached a team of 15+ agents to meet service and sales KPIs. Oversaw daily operations, team performance, and escalations. As SME, ensured sales were verified, posted, and followed up to prevent chargebacks. Conducted quality checks, team huddles, and mentoring sessions.
Quick Stats
Education
Associate's Degree
INSTITUTE OF CREATIVE COMPUTER TECHNOLOGY
2015 - 2015