Customer Service Representative/ Technical supportCustomer Service Representative/ Technical support
Michelle
ID Verified$800
per month
($5/hour)
Profile Description
Experienced technical support and customer service specialist with over a decade in global telecom, finance, and e-commerce. Skilled in troubleshooting, client communication, and digital tools. Actively seeking remote opportunities as a Virtual Assistant and social media content creator. Known for problem-solving, adaptability, and delivering excellent customer experiences
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Work Experience
Customer Advisor II
Concentrix Malaysia
Jun 2024 - Jun 2026
Key Achievements:
Resolved 95% of customer issues on first contact, reducing repeat calls. Trained and mentored 12 new support agents, improving team efficiency by 20%. Delivered consistent top-tier customer satisfaction scores.
helpdesk/ Technical Support Representative
TPG Telecom AU
May 2022 - May 2024
CSR/ TSR
VXI Global Solutions
Apr 2019 - Apr 2022
Technical Specialist
Concentrix Philippines
Dec 2018 - Mar 2019
Customer Support Specialist
Teleperformance
Jan 2017 - Nov 2018
CSR/ TSR
Alorica Philippines
Dec 2014 - Dec 2017