Michelle

Customer Service Representative; Billing Officer

Michelle

ID Verified
1,000/mo
Quezon City , Philippines
Looking for Full-time
8 hours/day
Availability: EU / Asia timezone

Profile Description

An Customer Service Representative for more than 4 years, Escalation or Complaint Case Officer of 2 years and Billing Officer for 2years. Efficient Microsoft word, excel, eorksheets, office 365 and power point. With good English communication skills

Skills & Expertise

Customer Success

Data & Analytics

Design & Creative

Adobe XDBeginner
CanvaBeginner
CapCutBeginner
Cinema 4DBeginner

E-commerce & Marketplace

Finance & Accounting

Specialized Skills

Work Experience

Customer Service Representative, Account Manager, Billing Officer

Kinec Inc

Aug 2020 - Present

Job Responsibilities:

Deals with Energy Consumers in Australia, customer service, complaint officer, account management , Billing Officer

Live Chat SupportPhone SupportEmail SupportTicket ManagementTechnical SupportLiveChatExcel (Advanced)Adobe PhotoshopCalendar ManagementDocument Management

Customer Service Representative

Concentrix

Oct 2019 - Mar 2020

Job Responsibilities:

Customer Service Representative, Billing, Basic Tech Support

Technical SupportPhone SupportTicket ManagementAccounts Payable/Receivable

Customer Service Representative

Alorica

Oct 2015 - Mar 2017

Phone Support

Personal Assistant

Manulife Philippines l

Jun 2009 - Sep 2015

Job Responsibilities:

Customer Service Representative, Email correpondence, Appointment setting, Life Insurance coverage explanation, Collections

Document ManagementCalendar ManagementEmail SupportPhone Support

Quick Stats

Age35 years
GenderFemale
English LevelConversational
ID VerificationVerified