Customer Support & Admin SpecialistCustomer Support & Admin Specialist
Michelle
$1,000
per month
($6/hour)
Profile Description
Customer Support & Admin professional with 4 years of remote experience supporting startups and small teams. Experienced in email and chat support, Stripe billing, refunds and disputes, CRM support, data entry, reporting, follow-ups, and day-to-day operations. Comfortable working independently, learning new tools, and keeping tasks organized in fast-paced environments.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
Design & Creative
Marketing & Growth
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Customer Support Representative
Mailscale
Nov 2023 - Sep 2026
Key Achievements:
Provided customer support through email and live chat, resolving account, billing, refund, subscription, and technical concerns. Managed Stripe disputes and payment issues, handled affiliate commission concerns through Rewardful, maintained customer and performance trackers, and coordinated escalations with internal teams. Created SOPs, FAQs, and process documentation while supporting day-to-day operations in a fast-paced startup environment. Maintained a 93% customer satisfaction rate with fast response times.
Operations Staff
Fresh Island Fish
Feb 2025 - Mar 2026
Key Achievements:
Supported day-to-day operations by updating schedules and records using Airtable, Google Docs, and Microsoft Excel. Assisted with data entry, report organization, sales and purchase order information, and routine administrative tasks. Coordinated with the remote operations team to complete assigned tasks accurately and on time while following established SOPs.
Quick Stats
Certifications
Education
Bachelor's Degree
Mindanao State University
2018 - 2023