Executive operations supportExecutive operations support

Key Achievements:

Successfully submitted and processed insurance claims while ensuring accuracy and compliance with payer guidelines. Reduced claim denials by reviewing documentation, identifying errors, and resolving billing discrepancies before submission. Managed payment posting, insurance follow-ups, and accounts receivable to support timely reimbursement. Verified patient insurance eligibility, benefits, and prior authorizations to minimize claim rejections. Maintained HIPAA compliance by safeguarding patient information and ensuring accurate medical records management. Collaborated with healthcare providers, insurance companies, and patients to resolve billing issues and improve revenue cycle efficiency.

Key Achievements:

Configured and managed GoHighLevel CRM accounts, ensuring efficient client and pipeline management. Built and optimized automated workflows for lead nurturing, appointment reminders, client onboarding, and follow-up campaigns. Created and customized sales funnels, landing pages, forms, surveys, calendars, and websites to improve lead generation and conversion. Set up and managed email and SMS marketing campaigns, including segmentation, tags, triggers, and automation sequences. Integrated third-party tools and services with GoHighLevel to streamline business operations and improve workflow efficiency. Managed contact databases, custom fields, smart lists, and opportunity pipelines to maintain accurate CRM records. Assisted with domain connections, DNS configuration, and platform setup, including email, phone, and calendar integrations. Supported client onboarding by configuring sub-accounts, importing snapshots, and providing platform training and technical support. Monitored campaign performance and CRM activity, identifying opportunities to improve automation and client engagement. Troubleshot GoHighLevel issues and provided timely solutions to ensure uninterrupted business operations.

Key Achievements:

Streamlined administrative and operational workflows, improving team efficiency and task completion. Coordinated calendars, meetings, and executive schedules, ensuring seamless daily operations. Managed and maintained GoHighLevel (GHL) CRM, including contact management, pipeline organization, and workflow support. Supported recruitment and onboarding activities by coordinating interviews, candidate communications, and documentation. Developed and maintained operational trackers, reports, and standard operating procedures (SOPs) to improve accountability. Assisted in planning and coordinating events, meetings, and organizational initiatives from preparation through execution. Improved communication between internal teams and external stakeholders by ensuring timely follow-ups and accurate documentation. Created professional business documents, presentations, and marketing materials using Canva and Microsoft Office. Managed multiple projects simultaneously while consistently meeting deadlines in a fast-paced remote environment. Contributed to process improvements by identifying opportunities for automation and implementing more efficient workflows.

Key Achievements:

All administartive tasks