Data Analyst/ Customer support/ Virtual AssistantData Analyst/ Customer support/ Virtual Assistant
Mercy
600/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$600
per month
($3/hour)
Member since June 2026
Profile Description
Analytical and customer-focused professional with experience supporting SaaS users through data-driven problem solving and effective communication. Skilled in analyzing customer and operational data to identify trends, troubleshoot issues, and generate actionable insights that enhance user experience and business performance. Proficient in spreadsheet analysis, reporting, CRM systems, and administrative support, with a proven ability to manage multiple priorities in fast-paced remote environment...
Top Skills
Data Entry · 3 yearsEmail Support · 3 yearsPhone Support · 3 yearsExcel (Advanced) · 2 yearsTechnical Support · 2 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Phone SupportAdvanced
Email SupportAdvanced
Technical SupportIntermediate
Data & Analytics
Excel (Advanced)Intermediate
Google Sheets (Advanced)Beginner
Virtual Assistance & Admin
Data EntryAdvanced
Calendar ManagementBeginner
NotionBeginner
Specialized Skills
Technical TrainingIntermediate
Sales & Business Development
Account ManagementBeginner
Zoho CRMBeginner
Finance & Accounting
QuickBooksBeginner
SageBeginner
BookkeepingBeginner
Quick Stats
Age28 years
English LevelFluent
ID VerificationNot verified