Data Analyst/ Customer support/ Virtual Assistant

Mercy

600/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Analytical and customer-focused professional with experience supporting SaaS users through data-driven problem solving and effective communication. Skilled in analyzing customer and operational data to identify trends, troubleshoot issues, and generate actionable insights that enhance user experience and business performance. Proficient in spreadsheet analysis, reporting, CRM systems, and administrative support, with a proven ability to manage multiple priorities in fast-paced remote environment...

Top Skills

Data Entry · 3 yearsEmail Support · 3 yearsPhone Support · 3 yearsExcel (Advanced) · 2 yearsTechnical Support · 2 years

Skills & Expertise

Customer Success

Phone SupportAdvanced
Email SupportAdvanced
Technical SupportIntermediate

Data & Analytics

Excel (Advanced)Intermediate
Google Sheets (Advanced)Beginner

Virtual Assistance & Admin

Data EntryAdvanced
Calendar ManagementBeginner
NotionBeginner

Specialized Skills

Technical TrainingIntermediate

Sales & Business Development

Account ManagementBeginner
Zoho CRMBeginner

Finance & Accounting

QuickBooksBeginner
SageBeginner
BookkeepingBeginner

Quick Stats

Age28 years
English LevelFluent
ID VerificationNot verified