Operations/Customer Support ManagerOperations/Customer Support Manager

Key Achievements:

• Managed sales leads, collections, customer records, sales documentation, collections and administrative information throughout the complete sales cycle. • Coordinated RFQs, quotations, product inquiries, and customer requirements involving obsolete, hard-to-find, and long-lead-time electronic components. • Managed B2B customer communication and supported OEM and EMS buyer outreach to identify and develop business opportunities. • Maintained accurate CRM records, sales pipelines, forecasts, customer information, and follow-up activities.

Key Achievements:

• Manage daily administraZve operaZons and ensure office processes run smoothly and efficiently. • Oversee administraZve staff, assign tasks, monitor performance, and provide coaching and support. • Support senior management and execuZves with scheduling, correspondence, reports, meeZngs, and follow-ups. • Manage calendars, appointments, meeZngs, and travel arrangements, including iZneraries and accommodaZons. • Coordinate internal and external communicaZons with clients, suppliers, partners, and employees. • Prepare reports, presentaZons, documents, spreadsheets, and management updates for leadership. • Maintain company records and documentaZon, ensuring informaZon is accurate, organised, and up to date.

Key Achievements:

• Provided customer support for e-commerce and online businesses across multiple international markets. • Managed customer inquiries involving orders, shipments, refunds, replacements, returns, and delivery concerns. • Supported Shopify and Amazon-related operations, including order management and customer communication. • Used Zendesk and other customer service platforms to manage support tickets and maintain accurate customer records. • Coordinated with warehouses, suppliers, and internal teams to resolve order and delivery issues. • Handled sensitive customer situations with empathy, professionalism, and a solution-oriented approach. • Supported administrative, research, data entry, CRM, and back-office functions for multiple clients. • Managed competing priorities while maintaining responsiveness and accuracy in a high- volume remote environment.

Key Achievements:

• Provided remote sales coordination and executive administrative support to an Australian Sales Director. • Managed email correspondence, calendars, appointments, travel arrangements, meetings, presentations, and day-to-day administrative requirements. • Coordinated sales follow-ups and maintained communication with prospects, customers, and business contacts. • Managed CRM information, customer records, tasks, and follow-up activities. • Assisted with sales administration, scheduling, reporting, document preparation, and customer communication. • Coordinated multiple priorities and deadlines while working independently in a remote environment. • Supported business operations by ensuring administrative tasks were completed accurately and on schedule. • Served as a reliable point of contact for routine customer and administrative matters.