Mark

Virtual Assistant

Mark

ID Verified
1,200/mo
Davao City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven Customer Success and Operations Leader with over 9 years of experience spanning customer service, sales, training, team leadership, and business operations across the BPO and virtual assistance industries. Proven success in leading high-performing remote teams, streamlining workflows, improving customer experiences, and driving operational efficiency. Experienced in managing client relationships, developing training programs, optimizing sales funnels, resolving complex disputes, ...

Top Skills

Phone Support · 9 yearsData Entry · 6 yearsEmail Support · 5 yearsCalendar Management · 3 yearsCalendly · 3 years

Skills & Expertise

Customer Success

Phone SupportExpert
Email SupportExpert
Live Chat SupportAdvanced
Ticket ManagementAdvanced
ZendeskIntermediate
Help ScoutIntermediate

E-commerce & Marketplace

ShopifyIntermediate
Order FulfillmentIntermediate
Inventory ManagementBeginner
Order ProcessingBeginner

Virtual Assistance & Admin

Data EntryExpert
Calendar ManagementAdvanced
Executive Assistant ServicesAdvanced
Email ManagementAdvanced
Document ManagementAdvanced
Meeting CoordinationAdvanced
Personal Assistant ServicesAdvanced
CalendlyAdvanced
NotionAdvanced

Work Experience

CSR

Teleperformance, Alorica & VXI

May 2017 -

Live Chat SupportEmail SupportOrder ProcessingPhone SupportZendeskOrder FulfillmentTicket ManagementData Entry

Team Leader

Temper

Jul 2023 - Jul 2026

Live Chat SupportEmail SupportExecutive Assistant ServicesMeeting CoordinationNotionPersonal Assistant ServicesEmail ManagementCalendar ManagementOrder FulfillmentPhone SupportTicket ManagementHelp ScoutInventory ManagementData EntryDocument ManagementCalendly

Account Associate, Master Trainer & Training Supervisor OIC

VXI

Jul 2019 - Jul 2023

Live Chat SupportEmail SupportPhone SupportData EntryCalendar ManagementExecutive Assistant ServicesMeeting CoordinationPersonal Assistant ServicesDocument ManagementCalendlyEmail Management

Quick Stats

Age28 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationVerified
Portfolio
🔒

Certifications

Master Trainer

Education

Bachelor's Degree

Rizal Memorial Colleges

2017 - 2018

Bachelor's Degree

Southern Baptist College

2014 - 2017