Maricel

Virtual Assistant, Customer Service, Quality, Insurance

Maricel

ID Verified
800/mo
Balagtas, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Detail-oriented administrative professional with over a decade of experience in customer service, QA, and operations support. Proficient in managing schedules, handling documentation, organizing information, and ensuring accuracy across all tasks. Brings strong problem-solving skills, excellent communication, and the ability to stay organized under pressure.

Top Skills

Email Support · 10 yearsLive Chat Support · 10 yearsLiveChat · 10 yearsTicket Management · 10 yearsCanva · 5 years

Skills & Expertise

Customer Success

Live Chat SupportExpert
Email SupportExpert
Ticket ManagementExpert
LiveChatExpert
ZendeskExpert
Phone SupportExpert
Video SupportIntermediate
Technical SupportIntermediate
Social Media SupportIntermediate

Sales & Business Development

SalesforceExpert

Data & Analytics

Google Sheets (Advanced)Expert
Power BIIntermediate
LookerIntermediate
Excel (Advanced)Intermediate

Design & Creative

CanvaExpert

E-commerce & Marketplace

eBayIntermediate

Finance & Accounting

BookkeepingBeginner
Accounts Payable/ReceivableBeginner

Work Experience

Insurance Specialist

Remote Raven

Sep 2025 - Dec 2025

Key Achievements:

Completed insurance training and accurate rating.

Google Sheets (Advanced)Email Support

Quality Supervisor

TaskUs

Mar 2018 - Jun 2025

Key Achievements:

Consistent top quality supervisor, process improvements, and accuracy. Commended by the clients and internal team for going above and beyond.

LiveChatLookerCanvaZendeskGoogle Sheets (Advanced)Email SupportLive Chat SupportPhone SupportExcel (Advanced)Power BI

Quick Stats

Age30 years
English LevelFluent
ID VerificationVerified

Certifications

Qualified Commercial Lines Specialist
Virtual Assistant Readiness
Quality Assurance