Customer Service - Technical Support SpecialistCustomer Service - Technical Support Specialist
Margarette
ID Verified$1,000
per month
($6/hour)
Profile Description
Technical Support Specialist with over 8 years of experience providing phone, chat, and email support for telecommunications and technology products. Experienced in troubleshooting VoIP, software, hardware, networking, and account-related issues while delivering excellent customer service. Proficient in Salesforce, Zendesk, Jira, and CRM systems. Strong problem-solving, communication, and multitasking skills with a commitment to delivering positive customer experiences.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Account Associate,
Telstra
Jan 2019 -
Key Achievements:
I assisted customers with account inquiries, orders, and service requests while maintaining accurate records and resolving customer concerns.
Technical Support Specialist
Acquire BPO
Jun 2023 - Jul 2026
Key Achievements:
I provided technical support through phone, chat, and email, troubleshooting VoIP, networking, call quality, account, and device-related issues. I also documented cases in Salesforce, referenced Jira tickets for known platform issues, and coordinated with advanced support teams to resolve complex cases.
Technical Support Representative
TeleTech Philippines
Nov 2020 - May 2023
Key Achievements:
I provided technical support through phone, email, chat, and Zendesk, assisting customers with product setup, hardware and software troubleshooting, warranty claims, returns, and replacements.
Account Associate
TeleTech Philippines
Dec 2019 - Nov 2020
Key Achievements:
I handled internet, phone, billing, and account-related concerns, performed technical troubleshooting, and processed service requests.
Account Associate
VXI Global Solutions
May 2015 - Feb 2017
Key Achievements:
I assisted customers with TV, internet, and phone services, handled account management, performed basic troubleshooting, and helped activate services.