Customer Support Associate | Licensed EducatorCustomer Support Associate | Licensed Educator

Key Achievements:

Enhanced multimedia datasets by accurately tagging scenes, identifying entities, and creating seamless transitions from video and image content.

Key Achievements:

Conducted one-on-one online English lessons for beginner to advanced learners, customizing sessions to improve speaking, listening, and comprehension skills.

Key Achievements:

Provided voice, chat, and email support for food delivery and telecom accounts. Handled billing concerns, escalations, and customer inquiries. Served as a Subject Matter Expert (SME) and Point of Contact (POC), assisting teammates and ensuring quality service.

Key Achievements:

Supported a healthcare account by handling inbound calls and emails about insurance benefits, claims, and billing. Verified eligibility, processed requests, and resolved issues while maintaining confidentiality and accuracy.

Key Achievements:

Handled day-to-day banking operations and customer service support, managing inquiries related to credit and debit cards, loans and mortgages, payment plans, and overdraft fees, while supporting customer retention and ensuring compliance with banking policies.

Key Achievements:

Handled chat and email support for a transportation account. Assisted customers with inquiries, booking concerns, and account updates, ensuring accurate and timely resolutions.

Key Achievements:

Taught English to Grade 1 and 2 students, focusing on foundational literacy and language skills. Served as a homeroom teacher, guiding students’ academic and social development in a supportive classroom environment.

Key Achievements:

Managed classroom activities and created learning materials for preschool students. Provided individualized instruction for children with special needs and coordinated communication between teachers, parents, and staff to ensure smooth daily operations.