Account & Business Devt. Manager Freelance Japanese SpeakerAccount & Business Devt. Manager Freelance Japanese Speaker
Marc
ID Verified$850
per month
($5/hour)
Profile Description
I bring over 16 years of extensive experience in the Business Process Outsourcing (BPO) industry, spanning B2C, B2B, and Business Development. Throughout my career, I’ve operated with a core philosophy: selling with passion. I'm willing to make 100 calls after receiving 99 rejections, while driving world-class client experiences, quality and ensuring consistency. One of my characters is to take ownership of any outcomes from all actions and negotiations but is hungry for improvements which is wh...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Sales & Business Development
Virtual Assistance & Admin
Specialized Skills
Work Experience
Inside Sales Representative
Results Philippines Inc.
May 2013 - Oct 2014
Publishing Consultant/ Marketing Consultant
Xlibris Philippines Inc.
Jan 2011 - May 2013
Key Achievements:
Acquired by the company as a Marketing Consultant, responsible for reaching out to independent authors who already self-published their own book and building a relationship with them, and most importantly, creating a need and giving them a picture that would entice them to Market their book. Providing the Company with almost $35,000 worth of marketing campaign services in Revenue every month Then I was assigned to help bring up revenue in the publishing department as a Publishing consultant, responsible for prospecting and enticing authors to self-publish their book with our company, at the same time helping them market their self-published book.
Customer Service Representative
Eperformax Cebu
May 2010 - Oct 2010
Key Achievements:
Served under the Buyer Protection Department Of One Of the pioneers in the e-marketing business. Ensuring that buyers get what they purchased and paid for and that the item they receive is exactly what is described in the listing. Providing the protection that each buyer needs and, at the same time, providing world-class customer service satisfaction.
Inbound Sales Representative
Convergys Philippines
Oct 2009 - Oct 2010
Key Achievements:
Generally served as a Customer Service Representative but was also given the task of doing upselling and getting revenue for one of the biggest banks in the United States, specifically catering to American credit cardholders.
Sales Specialit
Cordia Communications Phil.
Oct 2007 - Oct 2009
Key Achievements:
Focused more on a business-to-consumer sales approach, I served as a Sales Specialist tasked with cold calling, prospecting, and enticing US-based consumers with telephone service from major I-JS telcos to switch to our small Nebraska-based telco Ensuring that monthly KPIs and Quotas are hit and exceeded. I was also promoted to acting Team Lead as a candidate for a Team Lead position, handling my own team and assisting the Team Lead to motivate the whole team and exceed monthly quotas and KPI
Quick Stats
Education
Bachelor's Degree
Southwestern University
2000 - 2002