Marc

Account & Business Devt. Manager Freelance Japanese Speaker

Marc

ID Verified
850/mo
Manila, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I bring over 16 years of extensive experience in the Business Process Outsourcing (BPO) industry, spanning B2C, B2B, and Business Development. Throughout my career, I’ve operated with a core philosophy: selling with passion. I'm willing to make 100 calls after receiving 99 rejections, while driving world-class client experiences, quality and ensuring consistency. One of my characters is to take ownership of any outcomes from all actions and negotiations but is hungry for improvements which is wh...

Top Skills

Cold Calling · 10 yearsCold Email Outreach · 10 yearsEmail Support · 10 yearsExcel (Advanced) · 10 yearsLead Generation · 10 years

Skills & Expertise

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Email SupportExpert
Lead ManagementExpert

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Expert
TableauIntermediate

Sales & Business Development

Cold CallingExpert
Lead GenerationExpert
Cold Email OutreachExpert
Sales Funnel ManagementExpert
NegotiationExpert
SalesforceExpert
Proposal WritingExpert
Warm Outreach & Appointment SettingExpert
B2B SalesExpert
Sales PresentationsExpert
B2C SalesExpert
Account ManagementExpert

Virtual Assistance & Admin

Email ManagementExpert
Calendar ManagementExpert
Executive Assistant ServicesAdvanced
Research & Information GatheringAdvanced

Specialized Skills

Performance ManagementIntermediate
Language TeachingIntermediate
Online Course CreationIntermediate
Corporate TrainingIntermediate
Coaching & MentoringIntermediate
OnboardingBeginner
HRIS ManagementBeginner

Work Experience

Inside Sales Representative

Results Philippines Inc.

May 2013 - Oct 2014

SalesforcePhone SupportB2C Sales

Publishing Consultant/ Marketing Consultant

Xlibris Philippines Inc.

Jan 2011 - May 2013

Key Achievements:

Acquired by the company as a Marketing Consultant, responsible for reaching out to independent authors who already self-published their own book and building a relationship with them, and most importantly, creating a need and giving them a picture that would entice them to Market their book. Providing the Company with almost $35,000 worth of marketing campaign services in Revenue every month Then I was assigned to help bring up revenue in the publishing department as a Publishing consultant, responsible for prospecting and enticing authors to self-publish their book with our company, at the same time helping them market their self-published book.

B2B SalesLead ManagementExcel (Advanced)Email SupportLead GenerationCold CallingCold Email OutreachSales Funnel ManagementProposal WritingNegotiationCalendar ManagementEmail ManagementResearch & Information GatheringSalesforceAccount Management

Customer Service Representative

Eperformax Cebu

May 2010 - Oct 2010

Key Achievements:

Served under the Buyer Protection Department Of One Of the pioneers in the e-marketing business. Ensuring that buyers get what they purchased and paid for and that the item they receive is exactly what is described in the listing. Providing the protection that each buyer needs and, at the same time, providing world-class customer service satisfaction.

Phone SupportEmail Support

Inbound Sales Representative

Convergys Philippines

Oct 2009 - Oct 2010

Key Achievements:

Generally served as a Customer Service Representative but was also given the task of doing upselling and getting revenue for one of the biggest banks in the United States, specifically catering to American credit cardholders.

Phone SupportB2C Sales

Sales Specialit

Cordia Communications Phil.

Oct 2007 - Oct 2009

Key Achievements:

Focused more on a business-to-consumer sales approach, I served as a Sales Specialist tasked with cold calling, prospecting, and enticing US-based consumers with telephone service from major I-JS telcos to switch to our small Nebraska-based telco Ensuring that monthly KPIs and Quotas are hit and exceeded. I was also promoted to acting Team Lead as a candidate for a Team Lead position, handling my own team and assisting the Team Lead to motivate the whole team and exceed monthly quotas and KPI

Lead ManagementEmail SupportCold CallingB2C Sales

Quick Stats

Age44 years
English LevelFluent
ID VerificationVerified
Portfolio
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Education

Bachelor's Degree

Southwestern University

2000 - 2002