Executive and Virtual AssistantExecutive and Virtual Assistant
Madrine
$1,000
per month
($6/hour)
Profile Description
Virtual Assistant and Executive Assistant based in Nairobi, Kenya with experience supporting senior leaders and managing administrative and operational priorities in fast-paced environments. I assist busy executives and teams to be organized, efficient and focused on what matters most. I have experience with calendar and email management; meeting arrangements; travel planning; research and documentation; project and task management; stakeholder communications; CRM administration. As an Executiv...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
Design & Creative
Virtual Assistance & Admin
Work Experience
Executive Assistant
Athena
Jan 2026 - Present
Key Achievements:
Provide executive, administrative, and operational support to senior leaders across client partnerships, including executives working in project management and product & technology. Manage complex executive calendars, meeting schedules, and shifting priorities while coordinating across stakeholders and time zones. Manage executive inboxes and communications, identifying priorities, organizing follow-ups, and supporting timely responses. Coordinate project activities by tracking action items, timelines, documentation, and follow-ups to keep priorities and deliverables moving forward. Conduct research and organize findings into clear, actionable information to support executive priorities and business needs. Support proposal and Statement of Work (SOW) processes by organizing documentation and coordinating company documents for review and signature during new business engagements. Support operational and project workflows using tools including HubSpot, ClickUp, and Figma. Coordinate internal and external communications on behalf of executives while handling confidential information with discretion and professionalism.
Outbound Telesales Agent
MKOPA
Oct 2023 - Aug 2025
Key Achievements:
Managed 80+ customer interactions daily while maintaining professional, accurate, and timely communication. Built strong customer relationships by understanding customer needs, providing relevant information, and addressing questions and concerns. Maintained accurate customer records, interaction notes, and follow-up activities using CRM systems. Coordinated customer follow-ups, resolved customer concerns, and provided product guidance to improve the overall customer experience
Customer Service Representative
VICTORIA HOMESTORE
Dec 2022 - Apr 2023
Key Achievements:
● ● ● Assisted customers with inquiries, product information, recommendations, and issue resolution while maintaining a professional customer experience. Managed multiple customer requests and priorities in a fast-paced service environment. Processed transactions, returns, and exchanges accurately and efficiently while maintaining appropriate documentation. Resolved customer concerns through proactive problem-solving, clear communication, and timely follow-u