Virtual Assistant, Technical Support, Customer Service

Madelyn

ID Verified
700/mo
Davao, Philippines
Looking for Full-time
8 hours/day
Availability: US / Asia timezone

Profile Description

- I prefer to work in a collaborative and dynamic environment where open communication is encouraged. I thrive in teams where creativity and problem-solving are key. I am flexible with working hours and can adapt to both individual and group work settings. I value feedback and actively seek opportunities to continually improve. - Experienced marketing professional with a strong background in digital marketing and social media strategy. Proven track record of increasing brand awareness and drivin...

Skills & Expertise

Content & Writing

CopywritingIntermediate
Email CopywritingIntermediate

Customer Success

Live Chat SupportIntermediate
Video SupportIntermediate
CrispIntermediate
LiveChatIntermediate

Data & Analytics

Design & Creative

CanvaAdvanced
Adobe PhotoshopIntermediate
CapCutIntermediate
Video EditingIntermediate

E-commerce & Marketplace

eBayIntermediate

Sales & Business Development

B2B SalesAdvanced
Lead GenerationIntermediate
Cold CallingIntermediate

Specialized Skills

Virtual Assistance & Admin

Work Experience

Technical Support

Concentrix Philippines

Aug 2023 - Apr 2026

Phone SupportTechnical SupportEmail SupportData Entry

Content Moderator

Concentrix Philippines

Aug 2021 - Jul 2023

Social Media SupportMeta Ads (Facebook/Instagram)TikTok AdsInstagram GrowthFacebook Business ManagerFacebook MarketplaceData Entry

Billing & Sales Customer Representative

Sutherland Global Services Philippines, Inc

Apr 2018 - Aug 2021

Phone SupportB2B SalesData Entry

Team Leader

Good Source Business Services

Jan 2014 - Apr 2018

Job Responsibilities:

Resolved critical client issues, improving customer satisfaction ratings significantly and supervise and guide team members to ensure tasks are completed efficiently and on time

Phone SupportEmail CopywritingLive Chat SupportEmail SupportCold Email OutreachCoaching & MentoringData EntryEmail Management

Cold Caller

VA

Aug 2013 - Dec 2014

Phone Support

Quick Stats

Age35 years
GenderFemale
English LevelConversational
ID VerificationVerified
Portfolio
🔒