Rockstar VA | Customer Service Guru | Property ManagementRockstar VA | Customer Service Guru | Property Management
Madelyn
ID Verified$1,200
per month
($7/hour)
Profile Description
Welcome to the Dynamic Realm of Madelyn! Hey there! I’m your go-to Virtual Assistant, blending top-tier customer service with expert property management know-how. Whether it’s delighting tenants, keeping your e-commerce store running like a dream, or managing admin tasks with ninja-like precision, I’ve got you covered. Let’s streamline your operations and make your life easier—one task at a time! Who is Madelyn? - Communication Wizard: Nails English with flair and understands diverse cul...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Real Estate Operations
Sales & Business Development
Work Experience
Communications Manager
Nakie
Jan 2025 - Sep 2025
Job Responsibilities:
·• Managed customer inquiries via email, chat, and social media regarding product questions and post- order concerns such as refunds, replacements, exchanges, and returns. ·• Conducted influencer outreach on Instagram, identifying and collaborating with content creators to strengthen brand visibility. ·• Managed shipping and order tracking through ShipBob, ensuring on-time deliveries and smooth f...
Strata Compliance Coordinator
Precise Property
Sep 2024 - Dec 2024
Job Responsibilities:
·• Coordinated fire safety inspections and compliance processes, ensuring timely AFSS submissions. ·• Liaised with committees, owners, and service providers to address defects and regulatory requirements. ·• Managed notices and records in PIQ, ensuring accuracy and compliance.
Property Management Assistant – Admin and Customer Service
Cubbi Pty. Ltd.
Aug 2022 - Jul 2024
Job Responsibilities:
·• Prepared lease renewal notices, rent increases, breach notices, and change of term agreements. ·• Conducted tenant screenings and virtual property inspections. ·• Provided customer support to tenants and property owners through multiple communication channels.
Customer Service Associate – Email Support
Compass Experience Labs
Jul 2020 - Sep 2023
Job Responsibilities:
·• Resolved post-order issues, including refunds, replacements, cancellations, and order tracking inquiries. ·• Maintained a high customer satisfaction rate through prompt, empathetic, and solution-oriented communication.
Community Operations Specialist – Email Support (US&C – NYC TLC)
UBER Philippines Centre of Excellence, LLC
Oct 2018 - Jun 2020
Job Responsibilities:
·• Managed suspended driver accounts and ensured compliance with city regulations. ·• Recognized with multiple monthly performance awards for exceeding service and productivity goals.
Collection Specialist
RMS Collect Phils., Inc. (J.P. Morgan Chase)
Apr 2017 - Sep 2018
Job Responsibilities:
·• Collected payments and offered payment plans to retail credit card holders with overdue accounts. ·• Maintained consistent performance metrics and compliance standards.
Customer Service Associate / Team Mentor / Subject Matter Expert
Sutherland Global Services, Phils., Inc. (Amazon.com)
Nov 2013 - Apr 2016
Job Responsibilities:
·• Handled 300+ calls weekly, consistently ranking among the top-performing agents. ·• Provided real-time coaching and support to improve team customer satisfaction scores. ·• Managed escalations and provided high-level customer support to ensure issue resolution.