Virtual AssistantVirtual Assistant
Luis
ID Verified$900
per month
($5/hour)
Profile Description
I am a self starter who understands requirements and translates them into sustainable interventions that improve the personal growth of clients. As demonstrated on the resume, I am a customer service professional with 10+ years of experience providing customer-centric change management solutions in different roles for multiple companies. Throughout my career experiences, I have become adept at evaluating processes and implementing strategies to achieve organizational goals while overseeing o...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
E-commerce & Marketplace
Human Resources
Marketing & Growth
Specialized Skills
Virtual Assistance & Admin
Work Experience
Hotel Reservations Executive
G2 Travel
Jul 2024 -
Job Responsibilities:
Led the execution of multiple hotel establishment and client coordination for several hotels in Switzerland through email/calls.
Customer Service Representative promoted to Real Time Analyst
TSA Philippines
Jul 2023 - Aug 2024
Job Responsibilities:
Upheld and maintained service levels as well as agent productivity requirements for 8+ lines of businesses simultaneously.
Recruitment/Technical Writing Virtual Assistant
Freelance
Jan 2018 - Jul 2023
Job Responsibilities:
Applied strong attention to detail, critical thinking skills, and high degree of accountability to drive recruitment success.
Customer Service Representative
Sitel
Jul 2013 - Jan 2016
Job Responsibilities:
Handled a high volume of irate calls (60-70) by empathizing with customers and providing support on how to prevent their checks being declined in the future.