VA, Customer service, Technical support and sales specialistVA, Customer service, Technical support and sales specialist
Lemar
$600
per month
($3/hour)
Profile Description
What makes me stand out is my combination of customer service, technical support, sales, and administrative experience. I enjoy helping customers, understanding their concerns, and finding practical solutions while making sure they have a positive experience. I’m also adaptable, comfortable learning new systems, and experienced with tools like Salesforce. I’m excited about the opportunity with Tires Easy because it would allow me to use my communication and problem-solving skills in a customer-f...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Sales & Business Development
Work Experience
Technical support and Sales specialist
Full Potential Solutions
Nov 2024 - May 2026
Key Achievements:
Successfully handled technical support inquiries while providing clear and effective solutions to customers. Maintained a high level of customer satisfaction by listening to customer concerns, troubleshooting issues, and providing professional assistance. Effectively handled inbound and outbound calls while identifying customer needs and recommending appropriate solutions. Contributed to sales opportunities through customer engagement, product/service recommendations, and effective communication.
Billing and Sales specialist
VXI Global
Jun 2023 - Oct 2024
Key Achievements:
Successfully handled billing inquiries, account concerns, and sales-related interactions while maintaining a professional and customer-focused approach. Identified customer needs and recommended appropriate products or services, contributing to sales opportunities. Effectively handled objections and concerns while maintaining positive customer relationships. Developed strong communication, problem-solving, sales, and negotiation skills through daily customer interactions.
Customer Support and Escalations
Concentrix
Apr 2022 - May 2023
Key Achievements:
Successfully handled customer inquiries and concerns for the Amazon account through effective communication and problem-solving. Resolved complex customer issues and escalations while maintaining professionalism and a customer-focused approach. Managed high-volume interactions while maintaining accuracy, efficiency, and service quality. Assisted customers with orders, deliveries, returns, refunds, account concerns, and other service-related issues.
Customer service representative
WNS Global Inc.
Jun 2020 - May 2021
Key Achievements:
Successfully handled high-volume customer interactions while providing professional and efficient support to Delta Air Lines customers. Assisted customers with flight-related inquiries, reservations, schedule changes, cancellations, and other travel concerns. Resolved customer issues by actively listening, identifying their needs, and providing appropriate solutions based on company policies and procedures. Handled more 200 appointments booking flights and Hotel reservation through clients.