csr,sales, and coldcallercsr,sales, and coldcaller
learissa
$850
per month
($5/hour)
Profile Description
Achieved high level of retail sales and customer engagement through diligent efforts. Enhanced client loyalty by applying strong customer service skills and effective troubleshooting of technical issues. Utilized problem-solving abilities and teamwork to meet customer demands and surpass sales target.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Sales & Business Development
Customer Success
AI & Automation
Content & Writing
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Virtual Assistance & Admin
Work Experience
TSR
IQOR
Oct 2024 - Dec 2025
Key Achievements:
Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism. Maintained up-to-date knowledge of product features and troubleshooting techniques. Promote newly released device, plans, and service for upgrade to get sales incentives.
CSR
Concentrix
Jul 2023 - Sep 2024
Key Achievements:
Responded to customer requests for products, services, and company information. Assisting customers in placing their orders online, give them their delivery updates, and give long-term and effective resolution to maintain customer satisfaction. Help customer in contacting third-party sellers, courier, and centers in getting real-time updates about their order.
Telemarketer
Lead Generation and Donor Creation., Inc.
Sep 2020 - Sep 2022
Key Achievements:
Completed daily cold calling and outreach to build sales pipeline. Managed a high volume of outbound calls daily while maintaining professionalism and efficiency. Answered calls, took messages, do follow-ups and close appointments to geneurate sales.
Csr
Startek
Jun 2019 - Aug 2020
Key Achievements:
Managed high-stressed situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in customer retention. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.