Lauren

Executive Assistant/Paralegal

Lauren

1,000/mo
Legazpi City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

High-performance, operations-heavy Executive Assistant and tool-agnostic Business Systems Builder with 12+ years of experience driving operational excellence, pipeline management, and process automation for fast-scaling companies. Proven track record supporting senior leadership and enterprise sales pipelines through precise multi-timezone calendar coordination, strict CRM hygiene, and intuitive workflow automation. Adept at managing high-stakes client correspondence with a zero-error mindset an...

Top Skills

Airtable · 3 yearsAsana · 3 yearsBasecamp · 3 yearsCalendly · 3 yearsClickUp · 3 years

Skills & Expertise

Customer Success

Live Chat SupportAdvanced
ZendeskAdvanced
FreshdeskAdvanced
Social Media SupportAdvanced
Email SupportAdvanced
Video SupportAdvanced
Technical SupportAdvanced
Lead ManagementAdvanced
Phone SupportIntermediate
Ticket ManagementIntermediate
LiveChatBeginner
Customer.ioBeginner

Finance & Accounting

QuickBooksBeginner

Marketing & Growth

GoHighLevelBeginner

Sales & Business Development

SalesforceBeginner
Zoho CRMBeginner

Virtual Assistance & Admin

Executive Assistant ServicesAdvanced
Research & Information GatheringAdvanced
Email ManagementAdvanced
Document ManagementAdvanced
Meeting CoordinationAdvanced
Personal Assistant ServicesAdvanced
CalendlyAdvanced
AsanaAdvanced
NotionAdvanced
TrelloAdvanced
AirtableAdvanced
BasecampAdvanced
Monday.comAdvanced
ClickUpAdvanced
JiraAdvanced
Calendar ManagementIntermediate
Data EntryIntermediate

Real Estate Operations

Zillow Premier AgentBeginner

AI & Automation

ZapierAdvanced

Work Experience

Executive Assistant/Remote Intake Specialist/Paralegal

Private Legal Law Firm-NY

Dec 2025 - Present

Key Achievements:

● Managed high-volume multi-channel inbound/outbound pipelines for high-sensitivity national legal mass tort claims. ● Scrubbed and audited complex account databases while maintaining 100% data integrity within GoHighLevel CRMs. ● Triaged and synthesized confidential electronic case files, ensuring zero-error transfers to downstream legal teams. ● Coordinated multi-timezone calendar management and appointment confirmations for prospective high-value clients.

Phone SupportGoHighLevelCalendar Management

Executive Assistant to the CEO & Business Operations Specialist

YAAZORU.ORG

Jul 2024 - Dec 2025

Key Achievements:

● Served as primary operational partner to the CEO, managing complex calendars and executive proposals across 5 US states. ● Deployed Trello project architecture, engineering automated workflows that saved leadership 10–15 hours weekly. ● Standardized multi-state client onboarding pipelines, improving turnaround time by 50% to protect $125K+ in revenue. ● Engineered automated tracking for 50+ client accounts, eliminating missed milestones and securing $300K+ in revenue.

Live Chat SupportPhone SupportTicket ManagementLiveChatCalendar ManagementData EntryEmail ManagementPersonal Assistant ServicesExecutive Assistant ServicesDocument ManagementResearch & Information GatheringMeeting CoordinationAsanaCalendlyTrelloMonday.comZapierEmail SupportSocial Media SupportLead Management

Executive Assistant to the CEO & Recruitment Manager

HIRESMART

Oct 2023 - Jul 2024

Key Achievements:

● Executed end-to-end operational support for the CEO including calendar alignment and global team coordination. ● Directed cross-functional operations across recruitment, payroll, and IT staff while auditing key performance metrics. ● Onboarded 35 Virtual Assistants and 25 corporate clients over 9 months, driving up to $18,750 monthly recurring revenue. ● Designed enterprise SOPs, interview workflows, and evaluation tool check-lists using Asana and Calendly.

Phone SupportLive Chat SupportTicket ManagementLiveChatCalendar ManagementData EntryEmail ManagementPersonal Assistant ServicesExecutive Assistant ServicesDocument ManagementCalendlyResearch & Information GatheringMeeting CoordinationAsanaTrelloMonday.comZapierSocial Media SupportTechnical SupportLead Management

Appointment Setter (Keller Williams), Executive Assistant and Legal Compliance Admin (HQ)

CYBERBACKER

Aug 2021 - May 2023

Key Achievements:

● Appointment Setting: Executed high-volume outreach (100–200 calls/day), booking 2–4 appointments daily with 80% retention. ● Compliance Admin: Evaluated contractor violation cases, preserving up to $24,000 in annual revenue leaks. ● Built automated Excel billing tracking systems across 50+ active accounts to eliminate data errors and leakage.

Zillow Premier AgentSocial Media SupportEmail SupportClickUpZapierLead ManagementTechnical SupportPersonal Assistant ServicesEmail ManagementExecutive Assistant ServicesDocument ManagementCalendlyTrelloAirtableAsanaMeeting CoordinationResearch & Information GatheringQuickBooksGoHighLevelLiveChatCustomer.ioSalesforceData EntryLive Chat SupportPhone SupportTicket Management

Quick Stats

Age34 years
English LevelFluent
ID VerificationNot verified