Appointment Setter, Customer ServiceAppointment Setter, Customer Service
Kristine
ID Verified$1,400
per month
($8/hour)
Profile Description
Dynamic Customer Service Representative and Appointment Setter with 10 years of experience delivering exceptional support and driving lead conversions in remote environments. Skilled in managing high-volume ticket systems, resolving complex client inquiries, and proactively scheduling qualified appointments to boost sales pipelines. A persuasive communicator and strategic problem-solver dedicated to maintaining top-tier customer satisfaction ratings and maximizing business growth.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Sales & Business Development
Customer Success
Human Resources
Specialized Skills
Virtual Assistance & Admin
Work Experience
Appointment Setter
Strolid
Oct 2022 - Jun 2026
Key Achievements:
• Managed end-to-end lead qualification, successfully matching customer needs with correct service types to maximize shop capacity. • Consistently met or exceeded weekly appointment setting quotas, maintaining a high show-up rate through proactive communication. • Navigated internal tools and CRM platforms to ensure seamless scheduling and data accuracy
Online ESL Tutor
Engoo
Mar 2019 - Jun 2022
Key Achievements:
• Helping individuals from diverse backgrounds learn and improve their English communication skills.
Phone Sales Representative
LawnStarter
Jan 2022 - Jun 2022
Key Achievements:
• Executed high-volume outbound cold/warm calling campaigns, converting raw leads into active customers. • Overcame customer objections and negotiated pricing structures to successfully close sales agreements.
Customer Service Representative
iQor
Oct 2019 - Dec 2021
Key Achievements:
LOB: SPRINT GENCARE (Oct 2019-Jul 2019), METRO BY T-MOBILE 9 (Feb 2021-Dec 2021) • Answer phone calls, emails, or chats from customers regarding their accounts, billing, technical issues, service changes, new product inquiries, and more. • Diagnose and resolve basic technical problems related to internet connectivity, phone service, equipment usage, and software applications. • Inform customers about new offerings, promotions, and upgrades that may be relevant to their needs and preferences.
Owner Services Consultant
Wyndham Destinations
Sep 2020 - Feb 2021
Key Achievements:
• Provided premium account management and reservation services to vacation owners, ensuring highvalue retention and brand loyalty. • Generated business growth by identifying opportunities for account upgrades and securing guest/owner referrals during routine service consultations.
Technical Support Representative
Concentrix
Jun 2020 - Sep 2020
Key Achievements:
• Provided Tier 1 technical support, guiding users through step-by-step troubleshooting for hardware, modems, and complex router configurations. • Resolved internet connectivity dropouts and hardware failures, reducing customer churn through technical proficiency and patience.
ESL Online Teacher| Operations Manager
Acadsoc
Jun 2018 - Jul 2019
Key Achievements:
• Spearheaded recruitment strategies to source, interview, and onboard qualified ESL tutors, aligning talent with corporate teaching standards. • Conducted performance assessments and provided real-time feedback to maintain high-quality instruction
Customer Service Representative
Everise
Apr 2017 - Mar 2018
Key Achievements:
Spirit Airlines LOB: • Delivered rapid-response customer service for reservations, flight disruptions, and baggage tracking, successfully de-escalating high-stress passenger situations. • Guided customers through self-service digital platforms for check-ins, ticketing changes, and seat selections to improve operational efficiency. Humana Pharmacy RX LOB: • Handled sensitive patient accounts, managing prescription refills, navigating complex health insurance coverage, and explaining billing policies clearly. • Maintained strict compliance with HIPAA regulations and data privacy protocols while handling confidential healthcare records.