Virtual AssistantVirtual Assistant

Job Responsibilities:

Handled front desk operations by answering calls, scheduling patient appointments, managing calendars and emails, onboarding new patients, and obtaining medical records. Provided professional and compassionate customer service to ensure smooth clinic operations and a positive patient experience

Job Responsibilities:

Generated and followed up on leads through cold calling, email outreach, and LinkedIn engagement to support client acquisition. Managed calendars, appointments, events, emails, and reports while handling social media management and creating content designs using Canva to strengthen online presence and client engagement.

Job Responsibilities:

Assisted retail pharmacies with patient pharmacy claims by verifying denied claims, checking medication formularies, pharmacy benefits, copay details, and insurance eligibility. Supported prescription refills, provided DUR codes to pharmacists, and monitored prior authorization and appeal statuses to ensure accurate and timely claim resolution.

Job Responsibilities:

Provided chat and voice support, assisting customers with SIM swaps, phone activation, mobile device troubleshooting, upgrades, promotions, and order tracking. Delivered excellent customer service by actively listening to client needs, resolving concerns efficiently, and educating customers on product features and benefits to drive satisfaction and sales.