Virtual AssistantVirtual Assistant

Key Achievements:

- Managed TikTok shop affiliate and UGC creator recruitment, ensuring alignment with campaign goals and brand tone. - Oversaw e-commerce shop (TikTok Shop, Shopee, Lazada) operations, including campaign enrollment, promotions, and product updates. - Developed affiliate training materials and improved affiliate onboarding - Communicated directly with clients to coordinate project and campaign details, ensuring smooth collaboration with internal teams. - Created monthly marketing performance reports and campaign summaries. - Supported the affiliate management team by recruiting and onboarding interns, handling HR-style coordination tasks.

Key Achievements:

- Provided administrative support including lead generation, document creation (presentations, reports, etc.), and general client coordination. - Managed email and calendar scheduling for executives and agency partners, ensuring smooth communication and timely follow-ups. - Created SEO articles, email content, and social media copy to support marketing initiatives. Managed client social media profiles, including scheduling posts, tracking engagement, and moderating communities. - Maintained and optimized Shopify shops by updating product assets and publishing blog content. - Planned, managed, and optimized Meta Ads and Google Ads campaigns across multiple brands. - Maintained and optimized client websites through content updates and SEO improvements.

Key Achievements:

- Managed promos and discounts across Shopify, Lazada, Shopee, and TikTok Shop, maintaining updated trackers and timely campaign implementation. - Recommended monthly promotional strategies aligned with brand goals and platform opportunities. - Coordinated with the Social Media team, Creatives team, and platform managers to execute campaigns and promotional materials. - Served as the main point of contact for promo- and discount-related client concerns and approvals. - Uploaded and maintained product assets and information across all e-commerce platforms.

Key Achievements:

- Transcribed insurance calls for legal documentation and media files for closed captioning, maintaining high accuracy and quality. - Checked and proofread transcribed files to ensure they were accurate and met strict formatting and legal standards.

Key Achievements:

Answered customer inquiries and provided services such as credit card payments and assisting with online shopping over the phone at the caller's request.