Virtual Assistant, CSR, AccountantVirtual Assistant, CSR, Accountant
Kathleen
ID Verified$1000
per month
($6/hour)
Profile Description
I have roughly 2–3 years of experience in customer support, where I developed strong communication, problem-solving, and client-relations skills. I have also served as an Escalation Supervisor, a role that allowed me to exercise sound judgment, the ability to de-escalate complex situations, and a commitment to resolving customer concerns efficiently and effectively. I also have experience as an Executive Assistant, and I have also worked in data entry, which has strengthened my organizational a...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
E-commerce & Marketplace
Finance & Accounting
Sales & Business Development
Work Experience
Customer Support
Simplehuman
Nov 2024 - Present
Key Achievements:
Handle enquiries through chat, email and phone support Product descriptions Timely resolutions Escalate and research tickets before resolving
Business Development Executive
Hodi Sales
Aug 2024 - Nov 2024
Key Achievements:
High lead generation Land and schedule meetings through cold outreach
Customer Executive
CCI International
Aug 2023 - Aug 2024
Key Achievements:
Handle customer enquiries through different channels Check order processing, issue refunds, place reshipment Research lost items High FRT, High CSAT Scores Was promoted to an SME
Finance Intern
Kenya Power
Jan 2023 - Jul 2023
Key Achievements:
Budget creation Bank Reconciliation Payment processing