Catherine

Customer Support Specialist

Catherine

2,000/mo
Kenya
Looking for Full-time
8 hours/day
Availability: US / Asia timezone

Profile Description

Business Support Specialist and Customer Service Specialist with progressive experience delivering high-quality administrative, customer service, and operational support to founders and senior leaders across the UK, USA, and Kenya in fully remote environments. Expertise spans calendar and inbox management, executive travel coordination, document and presentation preparation, CRM management, grant research, customer relationship management, stakeholder liaison, and workflow optimisation. Brings a...

Top Skills

Data Entry · 5 yearsDocument Management · 5 yearsEmail Management · 5 yearsEmail Support · 5 yearsLiveChat · 5 years

Skills & Expertise

AI & Automation

ZapierBeginner

Customer Success

Phone SupportExpert
Ticket ManagementExpert
Email SupportExpert
LiveChatExpert
FreshdeskAdvanced
Live Chat SupportIntermediate
Social Media SupportIntermediate
Video SupportIntermediate
ZendeskIntermediate
IntercomIntermediate
Technical SupportBeginner
Lead ManagementBeginner

Design & Creative

CanvaAdvanced
Social Media GraphicsIntermediate
Logo DesignBeginner
Brand Identity DesignBeginner

E-commerce & Marketplace

Order ProcessingAdvanced
Order FulfillmentAdvanced
ShopifyBeginner
Amazon Seller CentralBeginner
Facebook MarketplaceBeginner
Product Listing OptimizationBeginner

Marketing & Growth

LinkedIn AdsBeginner
ChatGPT for MarketingBeginner
Email MarketingBeginner
ActiveCampaignBeginner

Sales & Business Development

Lead GenerationBeginner
Cold Email OutreachBeginner
Linkedin OutreachBeginner
Zoho CRMBeginner
Apollo.ioBeginner

Specialized Skills

OnboardingBeginner

Virtual Assistance & Admin

Data EntryExpert
Research & Information GatheringExpert
Email ManagementExpert
Document ManagementExpert
Personal Assistant ServicesExpert
Meeting CoordinationAdvanced
Calendar ManagementAdvanced
Travel PlanningAdvanced
Executive Assistant ServicesAdvanced
CalendlyIntermediate
AsanaBeginner
NotionBeginner
TrelloBeginner
Monday.comBeginner
ClickUpBeginner

Work Experience

Partner Growth Success & Coordinator

FroHub

Mar 2026 - 2026

Key Achievements:

Improved booking completion through proactive customer follow ups. Maintained timely responses across multiple support channels. Increased partner engagement through targeted outreach campaigns.

Social Media SupportVideo SupportLiveChatChatGPT for MarketingZoho CRMCalendar ManagementLive Chat SupportTicket ManagementCanvaMeeting CoordinationEmail Management

Executive Assistant

JTD Coaching

Dec 2024 - Aug 2025

Key Achievements:

Improved team responsiveness by 25% through email outreach. Successfully coordinated LinkedIn Live events end to end. Streamlined calendar, inbox, and travel management across time zones

Executive Assistant ServicesDocument ManagementCalendlyResearch & Information GatheringEmail ManagementMeeting CoordinationPersonal Assistant ServicesCalendar ManagementLive Chat SupportCanvaEmail MarketingCold Email OutreachApollo.ioEmail SupportLead ManagementLinkedIn AdsActiveCampaignLinkedin OutreachOnboarding

Executive Assistant

Ergo Quantum Ltd

Apr 2024 - Oct 2024

Key Achievements:

Secured funding through successful grant research. Represented leadership at external grant meetings. Delivered high quality presentations and strategic reports.

Executive Assistant ServicesDocument ManagementTrelloMeeting CoordinationResearch & Information GatheringAsanaPersonal Assistant ServicesNotionCalendly

Customer Support Specialist

Basco Products Ltd

May 2019 - Nov 2023

Key Achievements:

Increased CSAT score by 5 points through customer follow ups. Recovered lost sales by re engaging abandoned customers. Resolved payment issues, improving customer experience.

Quick Stats

Age41 years
English LevelFluent
ID VerificationNot verified

Education

Certificate

Kenya Institute of Management

2015 - 2016