Jyco

General VA

Jyco

ID Verified
1,500/mo
Cebu City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

An experienced Customer Service professional with two years of experience as a Virtual Assistant and Real Estate Lead Generation Specialist. Skilled in managing customer inquiries, qualifying leads, and maintaining a positive, results-driven approach. Seeking an opportunity to apply my skills, expand my expertise, and contribute effectively to your organization.

Top Skills

Cold Calling · 2 yearsBookkeeping · <1 yearCalendar Management · <1 yearCalendly · <1 yearCanva · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Ticket ManagementBeginner
Technical SupportBeginner

Design & Creative

FigmaBeginner
CanvaBeginner
PrototypingBeginner
Design SystemsBeginner
WireframingBeginner
PrincipleBeginner

Finance & Accounting

QuickBooksBeginner
BookkeepingBeginner

Real Estate Operations

Real Estate ListingBeginner

Sales & Business Development

Cold CallingIntermediate
Lead GenerationBeginner
Cold Email OutreachBeginner

Specialized Skills

Technical TrainingBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
Email ManagementBeginner
Document ManagementBeginner
CalendlyBeginner
ClickUpBeginner
NotionBeginner

Work Experience

Admin back-end Support

Grandin Taylor LLC

2025 - 2026

Key Achievements:

Manage and update the company website by adding and maintaining buyer profiles and lead data Organize, clean, and maintain lead lists, ensuring accuracy and proper segmentation Identify and prioritize buyer leads whose buy boxes match active deals to increase chances of successful sales Coordinate with the disposition team by providing qualified, deal-ready buyer leads Monitor lead activity and ensure timely handoff of relevant prospects for follow-up and dispo-closing

Live Chat SupportTicket ManagementEmail SupportTechnical SupportPhone SupportLead GenerationTechnical TrainingCalendlyData EntryReal Estate ListingCold Email OutreachEmail Management

Appointment Setter

Golden Gate LLC

2024 - 2025

Key Achievements:

Build and maintain targeted lists of potential real estate clients for outreach and follow-up Run lead generation and disposition (dispo) campaigns across multiple channels to maximize conversions Qualify, nurture, and follow up with prospects based on campaign responses and interest level Schedule meetings and property viewings between prospects and real estate agents Track, manage, and update lead and campaign statuses using CRM tools to support consistent sales flow

Cold CallingData EntryDocument ManagementEmail ManagementCalendar ManagementReal Estate ListingLead Generation

Customer Service Representative

Qualfon

2022 - 2024

Key Achievements:

Respond to customer inquiries via phone, email or chat Provide follow-ups to ensure customer issues are resolved to their satisfaction. Handle customer complaints and resolve issues promptly and professionally. Inform customers about additional products or services that may meet their needs. Identify customer needs and assist in finding solutions. Maintain a positive, empathetic, and professional attitude toward customers at all times.

Live Chat SupportTicket ManagementEmail SupportTechnical SupportPhone SupportCold CallingCold Email OutreachEmail ManagementTechnical Training

Quick Stats

Age25 years
English LevelConversational
ID VerificationVerified

Certifications

Quickbooks
ELECTRONICS 101: Arduino and ESP32 Fundamentals Training Workshop
CIRCUITS 101: Basic Circuits Training Workshop
HIPAA
MATLAB Onramp

Education

Bachelor's Degree

Negro Oriental State University

2019 - 2023