Dispute Management Specialist/Quality EvaluatorDispute Management Specialist/Quality Evaluator
Judie
ID Verified$1,000
per month
($6/hour)
Profile Description
Results-driven Quality Assurance and Customer Support professional with over 5years of experience in e-commerce operations, dispute resolution, and client service. Skilled in handling chargebacks and payment disputes, particularly within eBay’s marketplace, by reviewing evidence, applying policy compliance, and delivering fair, well-documented decisions. Adept at managing multiple cases under strict deadlines while maintaining accuracy and attention to detail. Strong background in customer servi...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Data & Analytics
E-commerce & Marketplace
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Sr. Quality Evaluator
Concentrix CVG Philippine
Sep 2022 - Jun 2026
Key Achievements:
Handled eBay customer dispute cases, reviewed evidence, and made final decisions on charge disputes, ensuring fair resolutions and compliance with marketplace policies. Streamlined QA processes that improved service delivery and reduced errors across customer support operations. Conducted audits and data analysis, producing actionable reports that guided management decisions. Delivered consistent compliance monitoring, ensuring adherence to industry standards and client requirements.
Quick Stats
Education
Bachelor's Degree
University of the Cordilleras
2014 - 2018