Customer Support SpecialistCustomer Support Specialist
Joysharon
ID Verified$650
per month
($4/hour)
Profile Description
I bring over six years of experience in customer service, sales, and business development, with a strong track record of building client relationships and driving revenue growth. Throughout my career, I’ve worked in roles such as Customer Support Specialist, Sales Executive, and Brand Ambassador, where I developed skills in communication, conflict resolution, lead generation, and upselling. I’m highly proficient in using digital tools and CRM systems to manage customer interactions efficiently a...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Customer Experience Specialist
Insurance Supermarket
Jun 2022 - Sep 2024
Job Responsibilities:
Managed inbound and outbound client calls, addressing queries and pre-qualifying leads with high accuracy. Delivered tailored product support within the insurance sector, improving client satisfaction scores. Consistently exceeded performance goals through effective communication and problem-solving. Collaborated with peers to troubleshoot challenges and optimize service delivery.
Brand Ambassador
Safaricom
Jun 2021 - Jul 2022
Job Responsibilities:
Engaged over 1,000 customers through activations, demos, and events. Collected and analyzed customer feedback to improve campaign effectiveness. Supported regional sales teams, contributing to a 10% increase in sales. Strengthened customer loyalty through personalized engagement. Increased brand awareness by 25% through promotional initiatives
Customer Success Specialist
Tampa Diabetic Exchange
May 2020 - Apr 2022
Job Responsibilities:
Provided dedicated support to licensed business clients including pharmacies, distributors, and medical supply stores. Used GoHighLevel CRM daily to manage leads, track communication, and ensure smooth sales transitions. Engaged with 100+ business owners weekly, consistently generating qualified leads. Managed customer relationships through follow-ups, feedback, and guided product selection. Sent...
Customer Service Attaché
National Health Insurance Fund (NHIF)
Jan 2020 - Mar 2020
Job Responsibilities:
Processed over 500 health claims, reducing turnaround time by 20%. Handled registrations, card dispatch, and updates with 98% accuracy. Maintained rapid call response times (under 30 seconds) with a 95% satisfaction rate. Improved database reliability by maintaining accurate member records. Assisted clients with benefit inquiries using clear and empathetic communication.
Quick Stats
Certifications
Education
Bachelor's Degree
JKUAT
2017 - 2021