Digital Support | Inside Sales | Customer SupportDigital Support | Inside Sales | Customer Support

Key Achievements:

Assisted with orders, inquiries, and product disputes Maintained up-to-date knowledge of products, tools, and team guidelines Utilized QuickCEP, NXLink, Feishu, and DataCenter for support operations

Key Achievements:

Conducted outbound cold calls to individuals with disabilities in the U.S., promoting partner law rm services to assist with disability claims, while managing inquiries and support operations using Callshaper, Outlook, and Teams.

Key Achievements:

Performed cold calls with hot and warm leads in Australia and New Zealand, pitching Arrivia travel services including accommodation and cruise certicates via TravelPerksPlus, while also reaching out to existing members for subscription renewals.

Key Achievements:

Provided Tier 1 customer and billing support for Hughes Network Systems, assisting clients primarily with internet connectivity issues while ensuring accurate account management and service satisfaction

Key Achievements:

Handled customer inquiries via Facebook Manager by providing product information and pricing, scheduled posts to drive engagement with potential customers, and used QBO to create estimates, nalize sales invoices, and process credit adjustments or refunds when necessary.