Customer Service Representative / Virtual AssistantCustomer Service Representative / Virtual Assistant

I have over three years of customer service experience in the BPO industry, specializing in voice, email, and live chat support. Throughout my career, I have worked with telecommunications, e-commerce, and insurance accounts, consistently meeting key performance metrics such as customer satisfaction (CSAT), average handle time (AHT), and resolution time. I am experienced in using CRM platforms, ticketing systems, and AI-assisted tools, including Zendesk, LivePerson Engage, ACSS, and Agent Assist... See more