Team Leader | Cold Caller | Customer Service RepresentativeTeam Leader | Cold Caller | Customer Service Representative
John
$650
per month
($4/hour)
Profile Description
I have over 10 years of experience in the BPO industry, with a background in customer service, sales, cold calling, and team leadership. I started as a Customer Service and Sales Representative and worked my way up to SME, Trainer, and Team Leader roles. I’m comfortable talking to customers, handling concerns, making outbound calls, setting appointments, and helping teams reach their goals. As a Team Leader, I also have experience coaching people, tracking performance, and helping team members ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Sales & Business Development
Specialized Skills
Work Experience
Team leader
TaskUs
Nov 2022 - Apr 2026
Key Achievements:
Led and supported a team in meeting daily and monthly targets. Monitored KPIs such as productivity, quality, attendance, and SLA. Conducted coaching and one-on-one sessions to improve performance. Handled escalations and helped resolve customer concerns. Assisted with training and onboarding new team members. Prepared daily reports and performance trackers. Motivated the team and maintained a positive work environment. Helped improve team performance and achieve business goals.