John

Virtual Assistant

John

ID Verified
1,000/mo
Bacolod, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a versatile professional with over 9 years of combined experience in the BPO and virtual assistance industries. I spent 7 years in the BPO industry, gaining extensive experience in Customer Service, Technical Support, and Sales for telecommunications accounts, as well as working as a Risk/Fraud Analyst supporting a financial account. These roles strengthened my communication, problem-solving, analytical, and customer-focused skills while allowing me to work effectively in fast-paced and hig...

Top Skills

Phone Support · 7 yearsTicket Management · 5 yearsZendesk · 5 yearsRisk Management · 4 yearsMonday.com · 3 years

Skills & Expertise

Real Estate Operations

AirbnbBeginner
Real Estate ListingBeginner

Virtual Assistance & Admin

Monday.comAdvanced
TrelloAdvanced
Travel PlanningIntermediate
Data EntryIntermediate
CalendlyIntermediate
Document ManagementIntermediate
Meeting CoordinationIntermediate
Personal Assistant ServicesIntermediate
Executive Assistant ServicesIntermediate
Research & Information GatheringIntermediate
AsanaIntermediate
Calendar ManagementBeginner
Email ManagementBeginner
BasecampBeginner
JiraBeginner

Finance & Accounting

Risk ManagementAdvanced

Customer Success

Phone SupportExpert
ZendeskExpert
Ticket ManagementExpert
Live Chat SupportIntermediate
Email SupportIntermediate
Lead ManagementIntermediate
Technical SupportBeginner
FreshdeskBeginner
Customer.ioBeginner
IntercomBeginner

Work Experience

Maintenance Coordinator / Appointment Setter

Virtual Method

Oct 2025 - Jun 2026

PM After Hours Representative / Maintenance Coordinator

Prosper Real Estate

Jun 2024 - Aug 2025

Outbound Claims Specialist

Fastlane LLC

May 2021 - Sep 2021

Outreach Specialist

Prominent Outsource

Oct 2020 - Mar 2021

Customer Service Rep / Senior Risk Analyst

Ubiquity

Nov 2015 - Sep 2020

Key Achievements:

Top Senior Risk Analyst from Jan 2018 to May 2020

Customer / Technical Support

Transcom

Nov 2013 - Oct 2015

Technical Support Representative

Panasiatic Call Centers Inc

Nov 2012 - Sep 2013

Quick Stats

Age33 years
English LevelConversational
ID VerificationVerified

Certifications

B.S.I.S

Education

Bachelor's Degree

UNO-R

2009 - 2011