Real Estate Virtual Assistant & Experience Customer ServiceReal Estate Virtual Assistant & Experience Customer Service
joerwen
$700
per month
($4/hour)
Profile Description
Dedicated and results-oriented Customer Service and Real Estate Virtual Assistant professional with 8 years of combined experience in customer support, client relations, lead generation, and sales outreach. Possesses 6 years of proven success in the BPO industry, delivering exceptional customer service, resolving complex inquiries, and exceeding performance metrics in high-volume environments. Experienced in real estate cold calling, lead qualification, appointment setting, CRM management, a...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Sales & Business Development
Finance & Accounting
E-commerce & Marketplace
Customer Success
Work Experience
Cold Caller
Mpower Solutions
Mar 2025 - May 2026
Key Achievements:
Conducted outbound prospecting calls and qualified leads for investors, realtors, and businesses. Maintained CRM records and scheduled appointments for acquisition teams.
Cold Caller
LuminaVest
Jan 2025 - Oct 2025
Key Achievements:
Performed lead generation and prospect qualification for investment campaigns.
Cold Caller
Boston Investors
Jun 2025 - Sep 2025
Key Achievements:
Conducted outbound prospecting and appointment setting.
Cold Caller
Solution Based Home Buyers
Feb 2024 - Feb 2025
Key Achievements:
Generated seller leads through outbound calling. Identified motivated sellers and gathered property information.
Technical Support & Sales Specialist
Transcom Philippines
Dec 2022 - Feb 2024
Key Achievements:
Provided technical support for cable, internet, telephone, security, and mobile services. Earned Unified Repair Rockstar recognition during training. Received Agent of the Month for Sales four times in 2023. Recognized as Overall Top Agent twice in 2023.
Loan Officer
ARB Inc. / Service First Inc.
Jul 2022 - Dec 2022
Key Achievements:
Presented loan products through outbound calls and email. Achieved Top Sales Agent recognition for October 2022.
Technical Support Specialist & Customer Service Representative
iQor Philippines
Jan 2020 - May 2022
Key Achievements:
Resolved mobile service issues and improved customer retention. Delivered exceptional support to customers considering cancellation.
Sales Representative
Concentrix
Sep 2019 - Dec 2019
Key Achievements:
Promoted mobile service plans and exceeded sales objectives.
Customer Service Representative & Escalation Specialist
Ubiquity Global Services
Sep 2016 - Aug 2019
Key Achievements:
Earned Top Agent recognition multiple times. Promoted to Escalations Team due to strong customer service performance. Managed complex customer concerns and retention cases.