Joanna

Virtual Assistant, Customer Care Specialist

Joanna

ID Verified
800/mo
San Mateo, Philippines
Looking for Part-time
4 hours/day
Availability: US / Asia timezone

Profile Description

Detail-oriented Virtual Assistant with experience supporting e-commerce operations for RipToned. Skilled in customer support, order management, product listings, data entry, and administrative tasks. Known for being reliable, organized, and proactive in solving problems and assisting customers. Comfortable working remotely, managing multiple tasks, and ensuring smooth daily operations for online businesses.

Skills & Expertise

AI & Automation

Data & Analytics

Design & Creative

CanvaExpert

Marketing & Growth

MailchimpAdvanced

Work Experience

Customer Service Specialist

Rip Toned

Oct 2016 - Feb 2026

Job Responsibilities:

• Handled customer inquiries via email and chat. • Assisted with order tracking, refunds, and replacements. • Provided product information and recommendations. • Resolved customer concerns quickly and professionally. • Maintained accurate records of customer interactions. • Coordinated with team on order and shipping issues.

Claude/Anthropic APIEmail SupportSocial Media SupportTicket ManagementTechnical SupportExcel (Advanced)Google Sheets (Advanced)ShopifyAmazon Seller CentralCanva

Quick Stats

Age38 years
GenderFemale
English LevelFluent
ID VerificationVerified