Virtual Assistant, Cold Caller, Team Leader, CSR, Sales RepVirtual Assistant, Cold Caller, Team Leader, CSR, Sales Rep
Jm
ID Verified$700
per month
($4/hour)
Profile Description
RESULTS-DRIVEN HOSPITALITY, GUEST EXPERIENCE, AND OPERATIONS PROFESSIONAL WITH OVER FOUR YEARS OF EXPERIENCE IN CUSTOMER SERVICE, TRAVEL AND RESERVATION SUPPORT, TEAM LEADERSHIP, ESCALATIONS, SCHEDULING, AND OPERATIONAL COORDINATION. EXPERIENCED IN SUPPORTING GUESTS AND CUSTOMERS THROUGHOUT THEIR SERVICE JOURNEY, RESOLVING RESERVATION AND BOOKING CONCERNS, MANAGING CHANGES AND CANCELLATIONS, HANDLING COMPLEX ISSUES, AND MAINTAINING HIGH SERVICE STANDARDS. BRINGS LEADERSHIP EXPERIENCE AS A SUBJE...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
E-commerce & Marketplace
Real Estate Operations
Sales & Business Development
Virtual Assistance & Admin
Work Experience
CUSTOMER SERVICE REPRESENTATIVE – AIRBNB ACCOUNT
INTOUCHCX MANILA
Jun 2026 - Present
Job Responsibilities:
• PROVIDED DIRECT SUPPORT TO GUESTS AND HOSTS REGARDING RESERVATIONS, BOOKINGS, CANCELLATIONS, MODIFICATIONS, AND STAY-RELATED CONCERNS. • ASSISTED WITH ISSUES AFFECTING THE GUEST EXPERIENCE WHILE FOLLOWING ESTABLISHED POLICIES, HOSTING STANDARDS, SAFETY REQUIREMENTS, AND SUPPORT PROCEDURES. • REVIEWED RESERVATION AND ACCOUNT INFORMATION TO IDENTIFY CONCERNS AND DETERMINE APPROPRIATE RESOLUTIONS....
SERVE TO SELL REPRESENTATIVE / SUBJECT MATTER EXPERT – BELL MANITOBA TELECOM SERVICES
QUANTRICS ENTERPRISES INCORPORATED
Jan 2025 - Feb 2026
Job Responsibilities:
SUBJECT MATTER EXPERT • SUPPORTED TEAM MEMBERS WITH PROCESS-RELATED CONCERNS, ESCALATIONS, AND COMPLEX CUSTOMER ISSUES. • PROVIDED COACHING, GUIDANCE, AND REAL-TIME ASSISTANCE TO HELP MAINTAIN SERVICE QUALITY AND PERFORMANCE. • ASSISTED SUPERVISORS IN MONITORING PRODUCTIVITY AND QUALITY REQUIREMENTS. • CONDUCTED KNOWLEDGE-SHARING SESSIONS AND COMMUNICATED IMPORTANT PROCESS UPDATES. • HELPED RESOLV...
CUSTOMER CARE SPECIALIST / TEAM EXPERT
SUTHERLAND GLOBAL SERVICES – TRAVEL SERVICES TECHNOLOGY ACCOUNT
Dec 2024 - May 2025
Job Responsibilities:
TEAM EXPERT / SUBJECT MATTER EXPERT • SERVED AS A KEY SUPPORT RESOURCE FOR REPRESENTATIVES HANDLING TRAVEL-RELATED CUSTOMER CONCERNS AND RESERVATIONS. • ASSISTED TEAM MEMBERS WITH BOOKING QUESTIONS, CANCELLATIONS, MODIFICATIONS, AND COMPLEX SERVICE ISSUES. • PROVIDED REAL-TIME OPERATIONAL SUPPORT AND GUIDANCE IN RESOLVING CHALLENGING CUSTOMER SITUATIONS. • SUPPORTED ESCALATION HANDLING BY IDENTIFY...
VIRTUAL ASSISTANT / APPOINTMENT SCHEDULER / SOCIAL MEDIA MANAGER
ZANTUA–NONATO DENTAL CLINIC
Jan 2023 - Oct 2024
Job Responsibilities:
• MANAGED APPOINTMENT SCHEDULING, RESCHEDULING, AND CUSTOMER CONFIRMATIONS. • MADE OUTBOUND CALLS TO FOLLOW UP WITH LEADS AND CONFIRM APPOINTMENTS. • UPDATED CUSTOMER INFORMATION AND APPOINTMENT DATA ACCURATELY IN REAL TIME. • MANAGED COMMUNICATION THROUGH FACEBOOK, INSTAGRAM, EMAIL, AND SMS. • RESPONDED TO INQUIRIES AND HELPED GUIDE POTENTIAL CLIENTS THROUGH THE APPOINTMENT PROCESS. • SUPPORTED D...
Customer Care Specialist / Assistant Team Leader
Ignited Virtual Outsourcing Services Corporation
Jan 2022 - Oct 2024
Job Responsibilities:
ASSISTANT TEAM LEADER • COORDINATED DAILY TEAM OPERATIONS AND SUPPORTED WORKFLOW MANAGEMENT IN A FAST-PACED ENVIRONMENT. • ASSISTED IN MONITORING EMPLOYEE PERFORMANCE, ATTENDANCE, PRODUCTIVITY, AND QUALITY. • CONDUCTED COACHING SESSIONS AND PROVIDED CONSTRUCTIVE FEEDBACK TO SUPPORT TEAM DEVELOPMENT. • SUPPORTED MANAGEMENT WITH REPORTING, SCHEDULING, AND DAILY OPERATIONAL REQUIREMENTS. • ASSISTED I...