Jimmy

Client Success Manager | Customer Service |Virtual Assistant

Jimmy

1,200/mo
Binalonan, Pangasinan, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Led, trained, and coached Virtual Assistants to meet KPI and performance targets, including onboarding, ongoing mentoring, and corrective action planning. Monitored individual and team performance through data-driven reviews, delivering bi-weekly and monthly reports and client presentations. Served as a key escalation point for performance, process, and client concerns, ensuring timely resolution and consistent service delivery. Collaborated with internal stakeholders to align team output wit...

Top Skills

Email Support · 10 yearsPhone Support · 10 yearsCold Email Outreach · 6 yearsFacebook Marketplace · 6 yearsSalesforce · 6 years

Skills & Expertise

Specialized Skills

Coaching & MentoringBeginner
OnboardingBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner

Sales & Business Development

SalesforceExpert
Cold Email OutreachExpert
Lead GenerationIntermediate
Zoho CRMIntermediate
Cold CallingBeginner

Customer Success

Phone SupportExpert
Email SupportExpert
Technical SupportExpert
Social Media SupportAdvanced
Ticket ManagementAdvanced
ZendeskAdvanced
Live Chat SupportIntermediate
CrispBeginner

Data & Analytics

Excel (Advanced)Advanced
Google Sheets (Advanced)Advanced
Power BIBeginner

Design & Creative

CanvaAdvanced
Video EditingAdvanced
Presentation DesignAdvanced
Adobe PhotoshopIntermediate
Logo DesignIntermediate
CapCutBeginner
Adobe Premiere ProBeginner

E-commerce & Marketplace

Facebook MarketplaceExpert
eBayIntermediate
Amazon FBAIntermediate
TikTok ShopBeginner

Marketing & Growth

HubSpotBeginner
Meta Ads (Facebook/Instagram)Beginner
Facebook Business ManagerBeginner

Real Estate Operations

Real Estate ListingAdvanced

Quick Stats

Age39 years
English LevelFluent
ID VerificationNot verified
Portfolio
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