Automation Specialist | Zapier | GHL | IT Support

Jerry

ID Verified
1,200/mo
Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Need a reliable Technical Virtual Assistant to automate tasks, manage systems, and support your business? I specialize in no-code automation, CRM/project management, Shopify, chatbots, and web design backed by 4+ years of IT support and customer service. Let’s make your workflows smarter and your business more efficient. Visit my website [link hidden] Here’s what I specialize in: Automation & Workflow Optimization Zapier | [link hidden] | n8n – I design automations that eliminate repetitiv...

Top Skills

Data Entry · 7 yearsEmail Support · 6 yearsLive Chat Support · 6 yearsPhone Support · 6 yearsTechnical Support · 6 years

Skills & Expertise

AI & Automation

ZapierIntermediate
Make (Integromat)Intermediate
n8nIntermediate
API IntegrationIntermediate
Workflow AutomationIntermediate
OpenAI APIIntermediate
Claude/Anthropic APIIntermediate

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Email SupportExpert
Technical SupportExpert
Ticket ManagementExpert

Data & Analytics

Excel (Advanced)Intermediate
Google Sheets (Advanced)Intermediate
SQLIntermediate

E-commerce & Marketplace

ShopifyIntermediate
WooCommerceIntermediate
TikTok ShopIntermediate
Facebook MarketplaceIntermediate
WordPressIntermediate

Software Development

WordPress DeveloperIntermediate

Virtual Assistance & Admin

Data EntryExpert
Email ManagementIntermediate
CalendlyIntermediate
AsanaIntermediate
Monday.comIntermediate
AirtableIntermediate
ClickUpIntermediate
Research & Information GatheringBeginner

Work Experience

IT Service Desk Analyst

Microsourcing

Feb 2024 - Feb 2026

Key Achievements:

L1/2 support to company’s IT Support department Analyze tickets from L1 to help resolve issue Monitor clients internet connections Network and Security management Editing and adding documents to company’s knowledge base information

Technical SupportLive Chat SupportPhone SupportEmail SupportTicket ManagementExcel (Advanced)

IT Support

DSV Transport and Logistics

Sep 2020 - Dec 2023

Key Achievements:

1st line of support to company’s employee in Technical issue Reset password, unlocked account, create, re-activate, disable account Add or remove user in mailbox, grant access to certain software or groups Remote the user computer for further troubleshooting Troubleshooting software applications Publisher role on KCS (Knowledge Centered Service) Escalation and management of calls

Live Chat SupportPhone SupportTicket ManagementTechnical SupportEmail SupportExcel (Advanced)Google Sheets (Advanced)Email Management

Quick Stats

Age31 years
English LevelFluent
ID VerificationVerified
Portfolio
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