Jericho

E-commerce Customer Support | Product Listing & Research

Jericho

ID Verified
700/mo
Bacolod City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Professional and reliable E-Commerce Customer Support Specialist w/ 3 years hands on experience supporting Shopify stores and online businesses. Skilled in handling customer inquiries, order management, refunds, dispute resolution, and day to day eCommerce operations. Focused on delivering excellent customer experiences, improving response times, and maintaining customer satisfaction across multiple communication channels.

Top Skills

Email Support · 5 yearsShopify · 5 yearsZendesk · 5 yearseBay · 3 yearsFreshdesk · 3 years

Skills & Expertise

Customer Success

ZendeskExpert
Email SupportExpert
IntercomAdvanced
FreshdeskAdvanced
Ticket ManagementAdvanced
Live Chat SupportAdvanced

E-commerce & Marketplace

ShopifyExpert
GorgiasAdvanced
Order ProcessingAdvanced
Order FulfillmentAdvanced
Inventory ManagementAdvanced
Product Listing OptimizationAdvanced
eBayAdvanced

Work Experience

Customer Support Service

Grandpagus.com

Mar 2021 - Dec 2024

Key Achievements:

Contributed to the growth and visibility of [link hidden] by supporting digital strategy, content positioning, and platform development initiatives. Played a key role in improving brand presence and user engagement, helping strengthen the platform’s credibility within its target audience. Collaborated cross functionally with internal teams and external partners to execute projects efficiently and meet strategic objectives. Supported the development and optimization of online content, workflows, and digital processes, enhancing overall platform performance. Assisted in identifying market trends and user behavior insights, contributing to data informed decision making. Helped streamline operations and communication processes, resulting in improved turnaround times and coordination. Maintained a strong focus on quality, consistency, and reliability, ensuring alignment with company standards and goals. Demonstrated adaptability by taking on evolving responsibilities as the platform scaled over the three years period.

ZendeskEmail SupportShopifyOrder ProcessingOrder FulfillmentTicket ManagementGorgiasIntercomFreshdeskProduct Listing OptimizationInventory Management

Quick Stats

Age29 years
English LevelFluent
Other Languages
EnglishConversational
ID VerificationVerified

Education

Associate's Degree

STI University

2015 - 2019