E-commerce Customer Support | Product Listing & ResearchE-commerce Customer Support | Product Listing & Research
Jericho
ID Verified$700
per month
($4/hour)
Profile Description
Professional and reliable E-Commerce Customer Support Specialist w/ 3 years hands on experience supporting Shopify stores and online businesses. Skilled in handling customer inquiries, order management, refunds, dispute resolution, and day to day eCommerce operations. Focused on delivering excellent customer experiences, improving response times, and maintaining customer satisfaction across multiple communication channels.
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
E-commerce & Marketplace
Work Experience
Customer Support Service
Grandpagus.com
Mar 2021 - Dec 2024
Key Achievements:
Contributed to the growth and visibility of [link hidden] by supporting digital strategy, content positioning, and platform development initiatives. Played a key role in improving brand presence and user engagement, helping strengthen the platform’s credibility within its target audience. Collaborated cross functionally with internal teams and external partners to execute projects efficiently and meet strategic objectives. Supported the development and optimization of online content, workflows, and digital processes, enhancing overall platform performance. Assisted in identifying market trends and user behavior insights, contributing to data informed decision making. Helped streamline operations and communication processes, resulting in improved turnaround times and coordination. Maintained a strong focus on quality, consistency, and reliability, ensuring alignment with company standards and goals. Demonstrated adaptability by taking on evolving responsibilities as the platform scaled over the three years period.
Quick Stats
Education
Associate's Degree
STI University
2015 - 2019