Jerdine

admine virtual assistant

Jerdine

ID Verified
500/mo
Carmona, Philippines
Looking for Part-time
6 hours/day
Availability: US / EU / Asia timezone

Profile Description

• Documented and shared weekly meeting minutes. • Provided positive first impressions by maintaining immaculately reception areas and warmly greeting clients. • Scheduled appointments and meetings for Client staff members. • Answered inbound telephone calls promptly, directing clients, vendors and general queries to relevant teams. • Generated and distributed invoices to obtain fee payments. • Maintained organized filing system documenting business operations. • Edited and finalized letters befo...

Top Skills

Accounts Payable/Receivable · 3 yearsData Entry · 3 yearsExecutive Assistant Services · 3 yearsInventory Management · 3 yearsOrder Fulfillment · 3 years

Skills & Expertise

Content & Writing

CopywritingBeginner
Email CopywritingBeginner
Product DescriptionsBeginner

Customer Success

ZendeskIntermediate
CrispIntermediate
Phone SupportBeginner
Ticket ManagementBeginner
Email SupportBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

Design & Creative

CanvaBeginner
CapCutBeginner

E-commerce & Marketplace

Inventory ManagementAdvanced
Order FulfillmentAdvanced
Order ProcessingAdvanced
ShopifyIntermediate
Product Listing OptimizationIntermediate
Product PhotographyBeginner

Finance & Accounting

Accounts Payable/ReceivableAdvanced
XeroBeginner

Human Resources

TimekeepingIntermediate

Marketing & Growth

Email MarketingBeginner

Sales & Business Development

B2B SalesIntermediate
Cold Email OutreachIntermediate
Proposal WritingBeginner
Zoho CRMBeginner
Lead GenerationBeginner

Virtual Assistance & Admin

Data EntryAdvanced
Research & Information GatheringAdvanced
Executive Assistant ServicesAdvanced
Personal Assistant ServicesAdvanced
Email ManagementBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
JiraBeginner

Work Experience

Customer Service (CSR)

Bright Start

Jan 2024 - Aug 2026

Key Achievements:

• Providing update to customers order status • Processing refund • Providing basic trouble shooting. • Addressed customers' questions, problems and complaints in person and via emails • Answering emails and business inquiries. • Tracking shipment logistic status and current updates • Using Zendesk and Shopify

ZendeskExcel (Advanced)Ticket ManagementPhone SupportEmail SupportGoogle Sheets (Advanced)CanvaCrispProduct DescriptionsCapCutEmail Copywriting

Quick Stats

Age43 years
English LevelConversational
ID VerificationVerified
Portfolio
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