CS & Sales Expert | Virtual Assistant | Team Lead | TrainerCS & Sales Expert | Virtual Assistant | Team Lead | Trainer
Jela
ID Verified$1,056
per month
($6/hour)
Profile Description
I am a dynamic professional with over 13 years of experience in Virtual Assistance, Customer Service, Sales, Training Support, and Team Management, consistently delivering exceptional results across diverse roles. I have proven success supporting U.S.-based companies, including two years with a top Philippine BPO and 11 years as a trusted freelancer on Upwork. I am known for being a fast learner, detail-oriented, highly adaptable, and dedicated to delivering high-quality, on-time results under...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Human Resources
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Associate Trainer
Upwork - Caring.com
Nov 2024 - May 2025
Job Responsibilities:
- New Hire Training - Team Lead Training - Refresher Training - Content Creation > Canva > Mindtickle > Google Suite
Pre-Qualifying Team Lead
Upwork - Caring.com
Nov 2023 - Oct 2024
Job Responsibilities:
- Team Monitoring - Agent Coaching - Tracker Updates - Quality Assurance & Data Analysis - Performance/Behavior Analysis - Agent Hiring, Onboarding, and Training
Homecare Team Lead
Upwork - Caring.com
Jan 2022 - Nov 2023
Job Responsibilities:
- Team Monitoring - Agent Coaching - Tracker Updates - Quality Assurance & Data Analysis - Performance/Behavior Analysis - - Agent Hiring, Onboarding, and Training
Homecare Advisor
Upwork - Caring.com
Oct 2020 - Jan 2022
Job Responsibilities:
- Sales - Phone Handling - Email Support
Pre-Qualifying Agent
Upwork - Caring.com
Aug 2020 - Sep 2020
Job Responsibilities:
Sales - Phone Handling
Customer Service Representative
LavieLabs
Jan 2020 - Aug 2020
Job Responsibilities:
- Phone Handling - Chat Support - Email Support - Social Media Management (Facebook)
Homecare Advisor (Ph Pioneer Team)
Upwork - Caring.com
Mar 2018 - Sep 2019
Job Responsibilities:
- Sales - Phone Handling - Email Support
Customer Service Representative
Upwork - Caring.com
Mar 2018 - Sep 2019
Job Responsibilities:
Gather Reviews - Phone Handling
Customer Service/Sales Representative
Upwork - CRI
Mar 2016 - Dec 2017
Job Responsibilities:
- Phone Handling - Email Support - Sales - Order Placing/Upselling
Customer Service Associate
Convergys - Iron Mountain
Jul 2015 - Feb 2016
Job Responsibilities:
B2B Support - Phone Handling
Customer Service Associate
Convergys - DirecTV
Jul 2012 - Feb 2014
Job Responsibilities:
- B2C Support - Phone Handling - Service Upselling - Billing Inquiries
Quick Stats
Education
Bachelor's Degree
BCT
2006 - 2010