Virtual AssistantVirtual Assistant
Jeffrey
$800
per month
($5/hour)
Profile Description
Results-driven executive support professional with 10+ years of experience optimizing operations and driving productivity for entrepreneurs, executives, and B2B organizations. Proven ability to build and lead high-performing teams, streamline processes, and leverage technology to enhance efficiency. Expertise in calendar management, client relationship management, and operational support. Adept at navigating fast-paced environments and delivering consistent results.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Software Development
Work Experience
Senior Administrative Associate
RR Donnelley
May 2024 - Present
Key Achievements:
• Managed executive calendars, scheduling, and email inbox priorities. • Coordinated travel arrangements, meetings, and events. • Supported entrepreneurs and B2B clients with proposals, presentations, and DocuSign contract processing. • Oversaw client requests, LinkedIn connections, and networking follow-ups. • Assisted with budgeting, financial reporting, and productivity tracking. • Supported marketing initiatives, website updates, and social media scheduling.
Operations Team Leader
Enshored Inc.
May 2023 - May 2024
Key Achievements:
• Directed content moderation teams, ensuring SLA compliance and productivity improvement. • Managed scheduling, hiring, and ongoing support through coaching and performance reviews. • Delivered structured weekly reports and coordinated client business reviews.
Operations Team Leader
TaskUs Inc.
Jan 2022 - May 2023
Key Achievements:
• Supervised Quality Auditors and Healthcare Provider Services teams. • Coordinated training programs, scheduling, and development strategies. • Acted as liaison between management and stakeholders, supporting communication and engagement.
Operations Team Leader
Sykes Asia Inc.
Mar 2017 - Jan 2022
Key Achievements:
• Led customer service and back-office operations, improving productivity and accuracy. • Coordinated financial reporting and scheduling while supporting core business functions. • Provided ongoing support to staff through training and coaching.
Subject Matter Expert
Sykes Asia Inc.
May 2016 - Mar 2017
Key Achievements:
• Reduced escalations by improving communication and implementing process enhancements. • Delivered training sessions and coordinated workflow improvements.
Customer Service Representative / Data Entry Specialist
Sykes Asia Inc.
Mar 2015 - May 2016
Key Achievements:
• Digitized invoices, client records, and financial statements with high accuracy. • Supported scheduling and calendar management for client accounts.
Customer Service Representative
Sutherland Global Services Inc.
Mar 2014 - Nov 2014
Key Achievements:
Provided structured support to U.S.-based online shopping customers, resolving inquiries efficiently.
Quick Stats
Certifications
Education
Bachelor's Degree
College for Research and Technology
2010 - 2014