Business Development and Sales ExecutiveBusiness Development and Sales Executive

Key Achievements:

I’ve worked as a Business Development and Sales Executive, focusing on B2B lead generation, outbound sales, and outreach for an awards program that engages decision leaders across the Asia Pacific region. I ran multi-channel outreach across email, LinkedIn, and phone, then managed each prospect through the CRM pipeline from first contact to confirmed entry. Along the way, I supported entrants with questions, submission guidance, and timelines, and regularly connected with C-suite executives and senior decision makers, building relationships that led to participation and repeat engagement.

Key Achievements:

I’ve worked as a Content Writer and Data Annotation Specialist, focusing on generative AI and LLM training. I wrote and refined prompts, evaluated model responses for accuracy, helpfulness, and tone, and ranked outputs against detailed project guidelines. I also created and edited high-quality written content used to train and improve large language models, and flagged factual errors, hallucinations, and unsafe or biased outputs. My Journalism background helps me fact-check carefully and judge language, context, and nuance, so the data I deliver is consistent and reliable.

Key Achievements:

I’ve worked as a Customer Service Representative and Energy Specialist, supporting customers in the US and Australia with their energy plans, billing, and service options. I handled inbound inquiries by phone and chat, explained rates and plan details in plain language, and resolved account and billing concerns on the first contact whenever possible. I also guided customers through enrollment and plan changes, documented every interaction accurately in the system, and escalated complex issues to the right teams with clear notes. Serving customers across both markets strengthened my communication, adaptability, and problem-solving, and taught me to stay calm and professional while meeting service quality and response-time targets.