Janel

ESL Teacher, Virtual Assistant, Customer Support

Janel

ID Verified
750/mo
Silang, Cavite, Philippines
Looking for Part-time
6 hours/day
Availability: US / EU / Asia timezone

Profile Description

Client-focused ESL tutor and customer support professional with sales and digital marketing experience

Skills & Expertise

AI & Automation

OpenAI APIIntermediate

Customer Success

Phone SupportIntermediate
ZendeskBeginner
Customer.ioBeginner
LiveChatBeginner
IntercomBeginner

Data & Analytics

Design & Creative

Video EditingIntermediate
Design SystemsIntermediate
CanvaBeginner
SketchBeginner
Logo DesignBeginner
CapCutBeginner

E-commerce & Marketplace

Sales & Business Development

Work Experience

Freelance (English Tutor to Brazilians)

Independent Tutor

Nov 2024 - Present

CanvaChatGPT for Marketing

Part-time ESL Tutor

RareJob Inc.

Apr 2024 - Present

Online Business Owner

C’zams Shoppe

Jun 2020 - Jun 2023

Google Sheets (Advanced)Excel (Advanced)CanvaLogo DesignTikTok ShopOrder FulfillmentProduct Listing OptimizationOrder ProcessingMeta Ads (Facebook/Instagram)ChatGPT for Marketing

Chat Support Representative

TaskUs Philippines

Feb 2022 - May 2022

Live Chat SupportEmail SupportLiveChatExcel (Advanced)Google Sheets (Advanced)Ticket ManagementPhone SupportZendeskOrder Processing

Customer Service Representative

SPI Global

Apr 2016 - Oct 2016

Email SupportPhone SupportZendeskCustomer.ioTicket ManagementCold CallingSalesforceAccount Management

Customer Service Representative

PCCW Teleservices

Sep 2015 - Mar 2016

Live Chat SupportEmail SupportCustomer.ioZendeskPhone SupportIntercomExcel (Advanced)LiveChatAccount ManagementSalesforce

Customer Service Representative

Expert Global Solutions

Sep 2014 - Feb 2015

Ticket ManagementPhone SupportIntercomEmail SupportExcel (Advanced)Cold CallingAccount Management

Quick Stats

Age32 years
GenderFemale
English LevelFluent
ID VerificationVerified
Portfolio
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