Virtual Assistant, Website Manager, Finance SpecialistVirtual Assistant, Website Manager, Finance Specialist

Key Achievements:

 Manage and maintain the Phonelink AB website, ensuring accurate, up-to-date content and smooth functionality across all pages.  Oversee the online mobile phone repair booking system, enabling customers to easily select services, locations, and appointment options.  Update service listings, pricing, repair descriptions, and promotional content to reflect current offerings.  Provide customer care support by responding to customer inquiries via email, offering clear and timely information on repair services, pricing, bookings, and timelines.  Handle customer communication professionally to ensure high levels of customer satisfaction and trust.  Monitor website performance and user experience across desktop and mobile devices.  Implement website improvements to enhance usability, navigation, and conversion rates.  Manage online contact forms, inquiries, and call-to-action sections to support lead generation.  Ensure website security, backups, and basic SEO practices.  Troubleshoot website issues and coordinate continuous improvements to minimize downtime.  Support business operations by aligning website content and customer communication with Phonelink AB’s brand and service standards.

Key Achievements:

●Provided high-level virtual assistance to the President of a U.S.-based non-profit organization, supporting daily administrative tasks and strategic initiatives. ● Managed calendar appointments, travel planning, and correspondence to ensure timely communication and scheduling. ● Assisted in preparing presentations, reports, and documents for board meetings and donor outreach. ● Conducted research on funding opportunities, stakeholder engagement, and non-profit best practices. ● Maintained confidentiality and handled sensitive organizational matters with professionalism and discretion

Key Achievements:

● Assisted in compiling and reviewing financial reports, budgets, and economic updates. ● Utilized Excel to track KPIs and analyze budget allocations across departments. ● Supported the development of PowerPoint presentations used in stakeholder briefings. ● Maintained databases, scheduled meetings, and organized financial documentation.